Housekeeping Manager

The FAENA Movement is one of culture, art and community. The FAENA Culture is steeped in the warmth and traditions of the south combining authentic and attentive hospitality with the world’s finest amenities. We act as a catalyst in making dreams a reality with the collaboration of ideas. Creating carefully curated spaces paired with excellence in service to delight the most sophisticated guests as they are indulged by the FAENA Culture.

Following Buenos Aires and Miami Beach, Faena New York, will find its home at 500 West 18th Street, overlooking the High Line in a building designed by Bjarke Ingels Group. This latest opening will be synonymous with sophistication, glamour, breathtaking artwork, and cultural trendsetting. This opening will mark the resurgence of luxury nightlife experiences in New York with dynamic food and beverage venues and programming that will make Faena the ultimate destination for the sophisticated traveler to New York.

JOB OVERVIEW

The Housekeeping Manager oversees the day-to-day operations of the housekeeping department, ensuring cleanliness, order, and presentation standards across all guest rooms, public areas, and back-of-house spaces. This role manages team scheduling, quality inspections, and staff training, contributing to Faena New York’s world-class guest service and Forbes-level execution.

This is a full-time position with an annual compensation of $85,000.

DUTIES AND RESPONSIBILITIES

• Lead daily housekeeping operations, managing team assignments and productivity expectations.
• Conduct room and public area inspections to ensure cleanliness, maintenance, and guest readiness.
• Train team members on Faena service standards, safety, chemical handling, and room care techniques.
• Collaborate with Front Office, Engineering, and F&B to manage guest requests and room status updates.
• Ensure department compliance with DOH, OSHA, and property-wide sanitation policies.
• Assist with hiring, onboarding, scheduling, and team development initiatives.
• Monitor inventory levels and order linens, guest supplies, and amenities.
• Handle guest complaints and service recovery related to housekeeping issues in a timely and professional manner.
• Assist with scheduling, payroll submission, and time/attendance tracking for housekeeping staff.
• Support and maintain departmental operations including lost & found documentation, deep cleaning schedules, property-wide cleanliness, inspections and seasonal projects.
• Ensure all staff are following safety protocols, chemical handling standards, and DOH compliance.
• Support VIP and special guest room preparation and follow-up service.
• Perform Manager on Duty responsibilities and lead by example in delivering guest service recovery.
• Coordinate and assist with other departments and vendors as needed.
• Enforced policies and procedures.
• Promotes harmony among staff in other departments. Maintain department relationships.
• Respond to guest service requests and manage in-room service recovery with discretion and professionalism.
• Assign cleaning tasks and manage staff schedules.
• Perform quality control inspections and ensure cleanliness standards are upheld in all assigned areas.
• Respond promptly to guest service requests and oversee housekeeping-related service recovery.
• Monitor linen and amenity par levels, reporting discrepancies or shortages to day leadership.
• Liaise with Front Office and Engineering and other departments on room status changes, maintenance requests, and daily service coordination.
• Monitor incoming delivery of linen/terry.
• Maintain accurate records including room status reports, pass-on logs, and service issue tracking.
• Enforce safety and sanitation procedures including DOH and OSHA compliance.
• Provide coaching and performance feedback to the team members and report any employee relations concerns.
• Utilize PMS/APP systems to be advised of assignments and or other computerized applications.
• Adhere to the established standard of safety, fire regulations, and department procedures and policies.
• Manages, trains, and schedules Housekeeping staff.
• Schedules work; monitors progress and inspects rooms.
• Maintains supplies.
• Understands and enforces Faena New York policies.
• Maintains professional and friendly relationships with staff and guests.
• Prepares payroll and maintains records.
• Ensures timely completion of schedules. Schedule staff as needed.
• Monitors performance, attendance, and productivity.
• Adjust labor according to occupancy.
• Participates in inventories of uniforms, linens and other supplies and equipment.
• Oversees shift start. Organizes and attends regular meetings.
• Monitors cost management.
• Inspects and maintains public areas and guest floors.
• Ensure safe working conditions. Responds in emergencies.
• Perform other tasks as needed.
• Monitors and maintain uniforms, neat and clean appearance.
• Participate in issuing a disciplinary action to staff.

QUALIFICATIONS DESIRED

• Minimum 5 years of luxury hotel housekeeping experience, with at least 2 years in a supervisory role.
• Knowledge of PMS systems (Opera) and housekeeping applications (HotSOS, Alice, etc.).
• Experience in union environments preferred.
• Strong understanding of NYC DOH and OSHA compliance requirements.
• Bilingual preferred (Spanish/English).
• High school diploma or equivalent required; Hospitality degree preferred.

SKILLS

• High attention to detail and service presentation.
• Leadership presence and team development capabilities.
• Excellent problem-solving and conflict resolution.
• Ability to manage multiple priorities in a fast-paced setting.
• Effective communication and time management.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

• Endure various physical movements throughout the work areas
• Ability to move safely in uneven terrain or in confined spaces
• Remain active, constantly moving, or prolonged periods sitting at a desk and working on a computer throughout work shift
• Medium Work: Exerting up to 40 pounds of force occasionally, and/or 20 pounds of force frequently, and/or up to 10 pounds of constantly moving objects, may occasionally lift and/or move up to 25 pounds