Customer Service Representative

About Us We are a full-service mechanical contractor providing customers in the commercial, residential, and industrial sectors with innovative, energy-efficient heating and air conditioning services, automation and controls, industrial piping, new construction design and installation, and maintenance and replacement services. Job Summary A Customer Service Representative will act as a liaison, provide product/servicesinformationand resolve emerging problems that our customer accounts might face with accuracy and efficiency.The target is to ensure excellent service standards, respond efficiently to customerinquiriesandmaintainhigh customer satisfaction. Essential Duties & Responsibilities Primary Duties and Responsibilities Managelarge amountsof incoming calls. Identifyand assess customers’ needs to achieve satisfaction. Build sustainable relationships and trust with customer accounts through open and interactive communication. Provideaccurate,validand complete information by using the right methods/tools. Handle customer complaints,provideappropriate solutionsand alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customeraccountsand file documents. Follow communication procedures,guidelinesand policies. Qualifications Proven customer support experience or experience as a client service representative. Strong phone contact handling skills and active listening. Proficiencyin MS Office (MS Excel and MS PowerPoint, in particular). Customer orientation and ability to adapt/respond todifferent typesof characters. Excellent communication and presentation skills. Ability to multi-task, prioritize, and manage time effectively. High school diploma orhigher. #newcomb Physical Demands Physical Requirements Regularlyspendlong hours sitting and using office equipment and computers. Regularly usehands and fingers to handle,controlor feelobjectstools or controls. Regularly repeat the same movements when entering data. Regularly speak clearly so listeners can understand. Equal Opportunity Employer As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled Affirmative Action Policy Please review ourAffirmative Action Policy ( . Job Locations US-NC-Raleigh

ID 2026-52045

Company Newcomb and Company Category Administrative Services Position Type Full-Time Location Type Onsite Posted Date 1 month ago (8/25/2026 9:54 AM) #J-18808-Ljbffr EMCOR Group