Store Operations Manager

Reports to: Co-Founder
Location: Tribeca, NY
Company: In Common With + Quarters

In Common With + Quarters

In Common With is a design studio defining a new vocabulary for interiors, in which old-world craft meets at-scale manufacturing. Founded in 2018, our practice brings endless curiosity, exceptional materials, and unparalleled adaptability to lighting and objects for all spaces-created with our team of expert craftspeople, artists, and engineers around the world. In 2024, we opened Quarters, a hybrid retail and hospitality destination in Tribeca. Through ongoing collaborations with our peers in the worlds of art and design, Quarters crafts a vision of home that's unfolding and alive.

Our obsessions with craft and collaboration originate from a boundless interest in people, objects, and an ongoing conversation between the two. Every product we make and every partnership we cultivate has that in common.

The Role

We're seeking a highly organized and proactive Store Operations Manager to join the Quarters team full-time. This role oversees showroom operations across vintage and retail inventory, logistics, and space management, requiring strong execution, systems oversight, and cross-functional collaboration.

You'll manage end-to-end inventory operations for vintage and retail products, including procurement, restoration, documentation, pricing, inventory tracking across systems such as Shopify, SKU creation, and coordination of product readiness and replenishment to support ongoing floor needs. You'll oversee logistics and vendor coordination across freight, shipments, deliveries, installations, and damage claims, ensuring timely and reliable execution across all inbound and outbound movement. The role also owns the operational readiness of the Quarters space, including floor resets, events, maintenance coordination, vendor support, and execution of special projects such as renovations and buildouts.

You'll work closely with the sales team, Store Manager, Product Design team and broader leadership team, as well as external vendors and partners. You will report directly to a Co-Founder and maintain close alignment on priorities and execution standards.

The ideal candidate is highly organized, detail-oriented, and thrives in a fast-paced operational environment requiring ownership, precision, and adaptability.

Core Responsibilities

Vintage Operations (35%)

• Manage the full vintage pipeline from procurement through restoration, photography, pricing, and floor placement.
• Maintain active communication with dealers and vendors; surface options to Co-Founder for sourcing decisions and execute on approved purchases.
• Facilitate restoration end-to-end, including vendor selection, material sourcing, and coordination of completion and delivery back to the floor. Collaborate with the Product Design team as required.
• Coordinate product selection and preparation for photography shoots, supplying all necessary details to facilitate the production of tear sheets and sales documentation, and ensuring all materials are received on schedule.
• Document and maintain condition reports for all vintage pieces, including on arrival, following events, on a monthly basis, and prior to client release.
• Communicate new arrivals and incoming inventory to the sales team on a regular cadence, enabling proactive outreach and planning.
• Maintain a sellable inventory buffer so replacements are always ready before they are needed.
• Maintain an accurate inventory list for all vintage items, ensuring records reflect current stock, location, and status.
• Input and maintain product data, ensuring accuracy across pricing key product information across all inventory
• Create and maintain SKUs for all incoming vintage pieces, ensuring accurate categorization and consistency across systems.

Space Management (30%)

• Manage all Quarters floor resets, including planning, vendor coordination, and execution.
• Coordinate internal team, external vendors and support teams for events, floor resets, cleaning services, waste management, and other operational space needs.
• Maintain the Maintenance Log and address facilities issues in a timely manner, acknowledging concerns within agreed upon SLA timelines and ensuring resolution without burdening senior staff.
• Oversee the maintenance, removal, repair, and replacement of showroom inventory, including vintage and new furniture, lighting, and display objects, addressing wear-and-tear and restoration needs across materials such as wood and fabric.
• Lead and manage special projects related to the Quarters space, including renovations and one-time buildouts, coordinating contractors, timelines, and deliverables end-to-end.
• Serve as the on-site operational point of contact for the Quarters team daily.

Retail Product Management (20%)

• Source and reorder retail products for the Quarters floor.
• Actively identify new product opportunities based on sales analysis, inventory performance, and sales team feedback.
• Manage vendor relationships, including communication, invoicing, and delivery coordination.
• Issue and manage purchase orders, ensuring accuracy and timely follow-up through to delivery.
• Input and maintain product listings in Shopify, ensuring accuracy across descriptions, photography, pricing, and inventory.
• Create and maintain SKUs for all new retail products, ensuring accurate categorization and consistency across systems.
• Procure and reorder product as needed, tracking all vendor orders and deliveries, and keeping the Store Manager informed on order status.

Logistics (15%)

• Own all inbound and outbound logistics for Quarters, including vintage procurement pickups, freight coordination, shipment scheduling, internal transfers, and customs releases.
• Manage inbound damage claims with vendors and freight partners, owning the process from documentation through resolution.
• Negotiate rates and terms with freight carriers and logistics vendors to ensure cost-effective and reliable service.
• Coordinate white glove and installation delivery for client orders, ensuring a seamless experience from sale to delivery.

Manager Level Expectations

• Own projects or processes and maintain accountability for results while ensuring high-quality outcomes.
• Translate strategic objectives into actionable plans and organize work to prioritize effectively across teams or functions.
• Collaborate across teams, when necessary. to align resources, dependencies, and objectives and drive results.
• Identify inefficiencies in processes or projects and implement improvements to enhance effectiveness.
• Apply subject-matter expertise to provide guidance, insights, and influence outcomes beyond immediate responsibilities.
• Document and refine SOPs or core process workflows within your area to ensure efficiency, accuracy, and knowledge sharing.

Requirements

• 5-7 years of experience in operations, inventory, logistics, showroom, or retail roles, ideally in lighting, furniture, interiors, or high-end retail, including showroom or design-focused retail management.
• Experience with freight coordination, white-glove delivery, installations, and damage claims management
• Experience working with designers, founders, or cross-functional creative teams in fast-paced environments
• Familiarity with vendor management, purchase orders, and procurement workflows
• Advanced proficiency with inventory management and ecommerce systems (e.g., Shopify or similar platforms)
• Familiarity with Google Workspace
• Proven ability to manage end-to-end inventory workflows, including procurement coordination, international shipping/customs, tracking, documentation, SKU creation, and product lifecycle management
• Strong ability to manage multiple operational workstreams simultaneously with high attention to detail
• Experience maintaining accurate inventory records across systems, ensuring consistency in SKUs, product data, and stock location tracking
• Strong written and verbal communication skills with ability to coordinate across internal teams and external vendors
• Ability to work on-site and support showroom operations, including floor resets, inventory handling, installations, and space upkeep
• Must be qualified to work in the United States without current or future employer sponsorship.

Desired Qualifications

• Detail-oriented with excellent organizational and communication skills
• Motivated by collaboration, problem-solving, and creating order from complexity
• Comfortable working independently in a fast-paced, high-growth environment
• Eager to contribute to a team culture that values kindness, accountability, and curiosity
• A genuinely empathetic group. We have a non-negotiable no jerks policy. Being nice is free.
• Willingness to roll up your sleeves to get things done
• Able to learn new skills quickly in a fast-paced environment

Studio + Compensation

• This is a full-time position based in Tribeca, New York
• 40 hours/week. Our studio hours are Monday - Friday from 9 am to 6 pm
• $90,000 - $110,000 annually, commensurate with experience
• Benefits include medical, dental, and vision insurance (with 100% monthly premium coverage options), PTO, and a 401(k) with employer match