Front Desk Manager

Job Description

Job Description

Company: Disc Centers of America- Altamonte Springs
Specialty: Non-Surgical Spinal Decompression
Location: Altamonte Springs, FL

At Disc Centers of America , our mission is to deliver life-changing relief through innovative, non-surgical care. We specialize in helping patients reclaim their mobility and confidence—naturally—by using research-backed IDD Therapy and state-of-the-art decompression tables. Our goal is to provide a safe, effective alternative to surgery for those suffering from chronic back, neck, and disc pain.

Job Summary
We are seeking a highly motivated, detail-oriented, and patient-focused Front Desk Manager for a fast paced busy office. You will play a critical role in the patient’s journey, ensuring an exceptional experience from their first interaction through the completion of their care plan.

Key Responsibilities

• Patient Welcome & Flow: Greet patients with a warm smile, manage the check-in/out process, and maintain a high-energy, professional office atmosphere.
• Scheduling: Manage patient appointments across all phases of care using our practice management software.
• Communication: Answer and return calls professionally, follow up with new patient leads, and build strong rapport to guide patients through their onboarding.
• Financial Management: Collect payments, manage financial accounts, and clearly educate patients on care plans and financial expectations (insurance vs. self-pay).
• Administrative Support: Maintain accurate patient records, request medical records (MRIs, history), and ensure compliance with HIPAA guidelines .
• Internal Marketing: Assist with social media content and patient engagement initiatives to support office growth.
• Amongst other clerical tasks.

Qualifications & Skills

• Experience: 5+ years in a medical front desk or administrative role required. ( This is not an entry level FD position )
• Communication: Superior verbal and written skills with an ability to connect with people and empower them to reach their health goals- preferable bilingual (spanish)
• Technical Proficiency: Comfortable with multi-line phone systems, Proficient in Word and Excel (must be able to create assigned tasks and charts) , and Electronic Health Record (EHR) systems.
• Mindset: Multitasker, Organized, Energetic, confident, and team-oriented personality who genuinely cares about patient outcomes and work organization.
• Detail-Oriented: Highly organized with the ability to multitask in a fast-paced wellness environment.

Benefits

• Competitive hourly pay (typically $$20+/hr. based on experience and proficiency
• Opportunities for bonus potential and professional growth.
• Employee discounts on wellness products and complimentary chiropractic care.
• Paid Time Off (PTO) and paid holidays.