System Specialist

Citi, a leading global bank with approximately 200 million customer accounts in over 160 countries, provides a broad range of financial products and services to consumers, corporations, governments, and institutions. The bank’s Enterprise Operations & Technology division underpins these offerings, delivering secure, reliable, and efficient technology solutions that are foundational to managing global resources, ensuring safety, and providing a first‑class customer experience. This reflects Citi’s mission to create economic value that is systemically responsible and in its clients’ best interests. Fostering a culture of diversity and inclusion, Citi is committed to a workforce that represents the clients it serves. The company values respect, promotes individuals based on merit, and ensures opportunities for personal development are widely available. Ideal candidates are passionate, innovative problem‑solvers who contribute to a culture of delivering results with pride and are empowered to enable growth and progress together with the firm. Intermediate System Specialist The Intermediate System Specialist is a role responsible for assisting with Tandem & UNISYS administration activities, including network maintenance, technical guidance and security in coordination with the Technology Infrastructure team. The overall objective is to use infrastructure technology knowledge and identified policies to process and analyze data. Responsibilities Assist in performing basic diagnostic work to recognize, track, report and resolve problems, escalating when necessary; assisting in planning, scheduling, implementation and post‑implementation; initiating appropriate action to stay on schedule. Assist with various technological installs, upgrades and tests. Assist in the development and implementation of technology infrastructure recovery plans and procedures. Gather, compile and synthesize information regarding technology processes or systems and exchange information in a concise and clear manner. Use Citi’s risk management and control methods to conduct periodic reviews of activities and ensure work is compliant with risk objectives; research and interpret factual information. Identify inconsistencies in data or results. Anticipate how actions/plans will affect stakeholders and cater toward stakeholder needs and expectations; use stakeholder insights to anticipate needs and provide services beyond expectations; actively seek information to understand stakeholder expectations, needs and issues; make recommendations based on experience and specialty area knowledge. Ensure processes and procedures are in place and work is accomplished in the most efficient way. Assist in identifying reengineering improvements. Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citi, its clients and assets by driving compliance with applicable laws, rules and regulations, adhering to policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. Qualifications 2+ years of experience in a Technology Infrastructure role. Financial Services experience preferred. Effective written and verbal communication skills. Proficient in the use of Technology Infrastructure tools. Demonstrated analytic/diagnostic skills. Ability to work in virtual or in‑person teams and work under pressure or to a deadline. Ability to develop projects required for the design of metrics, analytical tools, benchmarking activities and best practices. Education Bachelor’s/University degree or equivalent experience. This job description provides a high‑level review of the types of work performed. Other job‑related duties may be assigned as required. Salary: $76,230.00 – $106,370.00. In addition to salary, Citi offers competitive employee benefits including medical, dental & vision coverage, 401(k), life, accident and disability insurance, wellness programs, paid time off and more. Citi is an equal‑opportunity employer. Qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools or apply for a career opportunity, please see Citi’s Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster. #J-18808-Ljbffr