Court Receptionist Part Time

Job Title

Under the general supervision of the Municipal Court Judge, perform clerical support duties for the municipal court; function as a receptionist at the courtesy window, answer phone calls, process record requests, process payments, assist with filing, and perform other clerical functions, as needed or required.

Essential Job Functions and Responsibilities

1. Serve as a representative of the City of Mesquite, demonstrating a positive attitude and progressive actions through the display of professionalism, courtesy, and appropriate tact and discretion in all interactions with other employees and with the public.

2. Provide correct court information in a professional and courteous manner to court patrons and the general public over the phone or at the counter.

3. Have general knowledge of court functions to provide information and direction to the public.

4. Assist with maintaining filing, record keeping and data entry.

5. Answer incoming calls and direct inquiries to appropriate individuals or divisions.

6. Assist in collecting and disseminating information; initiate UPS/FedEx packaging/mailing.

7. Provide information regarding court programs to the public.

8. Perform clerical duties for the court as needed or required.

9. Be dependable and meet acceptable attendance requirements at all time.

10. Follow all applicable safety rules and regulations.

Other job functions include protecting confidential information by preventing unauthorized release, performing other related duties as assigned, being willing to attend job-related training on and off-site as needed, and receiving, receipt, recording and processing payments and record requests.

Typical Qualifications

The degree of knowledge and ability as outlined under this section is that which is necessary to satisfactorily perform the essential functions of this position.

Knowledge of:

• Effective public relations skills.
• General office skills and business protocols.
• Modern office procedures, methods, office and computer equipment.
• Telephone procedures and etiquette.
• Correct English usage, spelling and vocabulary.
• Safe work practices.

Ability to:

• Provide service in a courteous and professional manner.
• Communicate in English clearly and concisely, both orally and in writing.
• Type at a speed necessary for successful job performance.
• Establish and maintain effective working relationships with those contacted in the course of work, including a variety of City officials.
• Be dependable and punctual.
• Be honest and accountable.
• Operate computer equipment, (i.e. computer) ten key calculator, copier, fax, etc

Experience, Education and Training: Any equivalent combination of training, education and experience which provides the individual with the required knowledge, skills, and abilities to perform the job. A typical way to obtain the required knowledge and abilities would be:

Education: High School diploma or G.E.D.

Experience: One year experience as a receptionist with clerical/secretary duties.

Training: Word or Word Perfect and Excel Software required (Microsoft Office).

License or Certificate: Must possess at the time of employment and continuously throughout employment a valid Nevada or "border state" driver's license, as defined by NRS 483.

Working Conditions

Duties require sufficient mobility to work in a typical office setting and use standard office equipment; sustained posture in a seated position for prolonged periods of time; vision to read printed materials and a VDT (video display terminal) screen, and hearing and speech to communicate in person or over the telephone. Occasional physical exertion is present when bending, twisting, reaching, standing, walking and stooping. Must be able to handle occasional stressful situations and must carry/lift/push or pull loads up to 25lbs.

Competencies:

Communicativeness - Effective performers recognize the essential value of continuous information exchange. They actively seek information from a variety of sources and disseminate it in a variety of ways. They use modern technologies to access and circulate information. They take responsibility for ensuring that their peers and supervisors have the current and accurate information needed for success.

Composure - Effective performers maintain emotional control, even under ambiguous or stressful circumstances. They are able to demonstrate emotions appropriate to the situation and continue performing steadily and effectively.

Customer Service - Effective performers attend to customers in a timely manner. They view the organization through the eyes of the customer and go out of their way to anticipate and meet customer needs.

Drive/Energy - Effective performers have a high level of energy and the motivation to sustain it over time. They are ambitious and passionate about their role in the City. They have the stamina and endurance to handle the substantial workload present in today's organizations. They know that a healthy work/life balance is important to sustained energy. They are motivated to maintain a fast pace and continue to produce even in exhausting circumstances.

Functional/Technical - Effective performers are knowledgeable and skilled in a functional specialty. They add organizational value through unique expertise in a functional specialty area. They remain current in their area of expertise and serve as a resource in that area for organization.

Integrity - Effective performers think and act ethically and honestly. They apply ethical standards of behavior to daily work activities. They take responsibility for their actions and foster a work environment where integrity is rewarded.

Initiative - Effective performers are proactive and take action without being prompted. They don't wait to be told what to do or when to do it. They see a need, take responsibility, and act on it. They make things happen.

Learning Agility - Effective performers continuously seek new knowledge. They are curious and want to know "why". They learn quickly and use new information effectively. They create and foster a culture of interest, curiosity, and learning.

Positive Impact - Effective performers make positive impressions on those around them. They are personable, self confident, and generally likable. They are optimistic and enthusiastic about what they do, and their excitement is contagious. They energize those around them.

Problem Solving/Decision Making - Effective performers are able to identify problems, solve them, act decisively, and show good judgment. They isolate causes fr0m symptoms, and compile information and alternatives to illuminate problems or issues. They involve others as appropriate and gather information from a variety of sources. They find a balance between studying the problem and solving it. They readily commit to action and make decisions that reflect sound judgment.

Sensitivity - Effective performers value and respect the concern and feelings of others. In the workplace, this compassion translates into behavior that communicates empathy toward others, respect for the individual, and appreciation of diversity among team members and the public.

Team Player - Effective performers are team oriented. They identify with the larger organizational team and their role within it. They share resources, respond to requests from other parts of the organization, and support larger legitimate organizational agenda as more important than local or personal goals.