Onsite Customer Support & Sales Representative

Job Description

Job Description

Job Title: Onsite Customer Support & Sales Representative
Location: 251 Grey Flats Road, Beckley, WV 25801
Job Type: Full-Time, Onsite
Schedule: 12:30 PM–9:00 PM EST; Monday–Sunday operation with two weekdays off. Saturday and Sunday are required workdays.
Pay Rate: $16.00/hour + monthly bonus opportunity of approximately $300–$616 based on performance

 

Job Description:- 
In partnership with a next generation satellite communications company delivering high-speed, low 
latency internet from space. This innovative technology connects customers in rural, suburban, and 
underserved areas where traditional broadband solutions fail to reach. As part of our customer first, 
tech forward team, you will help consumers get connected anywhere on Earth.

Position Summary :-
As a Customer Support /Sales Representative, you'll be on the front lines helping customers 
combining top-tier customer service while engaging prospective customers through inbound 
interactions to promote satellite internet services. You will educate customers on product features, 
uncover their connectivity issues, recommend tailored plans and hardware options, and close 
sales while delivering an excellent customer experience.

 

We’re seeking energetic and customer focused communicators who thrive in a fast-paced 
environment, are motivated by results, and are excited to represent groundbreaking technology.

 

Key Responsibilities:-
• Conduct inbound interactions to provide customer support while promoting satellite 
internet 
• Provide support with activating equipment, password resets, service plan management and 
general information inquiries. 
• Complete service order request and negotiate when needed. 
• Create a positive customer experience through empathy, patience, and a commitment to 
understanding and resolving customer concerns. 
• Clearly explain product benefits, including speed, reliability, installation details, and service 
availability. 
• Meet and exceed sales targets, conversion goals, and quality metrics. 
• Accurately process orders, update customer information, and document interactions. 
• Collaborate with leaders and trainers to continuously improve product knowledge

 

 

Required Qualifications:-
• Previous experience in sales, customer service, or telecommunications is preferred but not 
required. We will train you! 
• Strong communication and active listening skills. 
• Ability to simplify and explain technical information to everyday customers. 
• Goal driven mindset with a passion for helping customers. 
• Comfortable using computers, multiple systems, and communication tools. 
• Flexibility to work various shifts depending on program needs. 
• High school diploma or equivalent required.Previous customer service experience.