Hardware Sales Associate

Hardware Sales Associate Fulltime Since 1978, Big Tool Box has been the family-owned hardware haven where "all the expertise is under one roof," putting customer service at the heart of everything it does. Spanning five powerhouse categories-Ace Hardware and Tools for every nut, bolt, andpower tool imaginable; the Rental & Repair Center to keep projects moving without breaking the bank; the Highlands Garden Center bursting with plants, soil, and green-thumb guidance; the Lawn & Sprinkler Center for flawless outdoor irrigation and landscape solutions; and the Grillin and Chillin Center stocked with premium BBQ grills and all the accessories for perfect backyard cookouts-Big Tool Box remains the go-to destination for contractors, gardeners, grill masters, and DIYers alike. Job Summary Assist customers with hardware, tools, paint, lawn & garden, plumbing, electrical, and building materials Deliver exceptional, neighborly customer service and drive sales through knowledgeable recommendations. Maintain an organized, clean store environment. Seasonal, Part-time, and Full-time positions available with flexible scheduling and opportunities for growth. Praise worthy customer service is our goal in every customer interaction. Key Responsibilities Customer Service Greet customers warmly and offer proactive assistance throughout their shopping experience. Assess needs, recommend suitable products, and provide clear explanations of features, usage, and compatibility. Demonstrate products when applicable and resolve inquiries, complaints, or returns promptly. Sales & Transactions Process sales accurately and efficiently using POS systems, handling cash, credit, and discounts. Upsell and cross-sell complementary items to meet sales goals and enhance customer projects. Track personal and store performance metrics and participate in promotional campaigns. Merchandising & Inventory Receive, stock, price, and organize merchandise to ensure appealing, accessible displays. Conduct regular inventory checks, report low stock, and assist with unloading shipments. Build and maintain promotional displays and endcaps. Store Operations & Maintenance Keep sales floor, aisles, and workstations clean, safe, and hazard-free. Assist with opening/closing procedures, store meetings, and team tasks. Load customer purchases into vehicles and follow safety protocols for tools and materials. All other duties as assigned by store management Required Qualifications and Skills Education High school diploma or GED equivalent preferred but not required. Experience Previous retail or customer service experience preferred; hardware knowledge is a plus but not required (comprehensive training provided). Skills & Abilities Strong verbal communication and active listening skills. Friendly, outgoing personality with a passion for helping others. Basic math proficiency and comfort with POS systems. Ability to multitask in a fast-paced environment and work both independently and in a team. Physical Requirements Ability to stand/walk for extended periods. Lift and carry up to 50 lbs; climb ladders; bend, stoop, and reach. Reliable transportation and professional appearance. 16 years of age or older (18 years of age or older to operate power equipment). Other Commitment to BigToolBox customer-first attitude, honesty, and teamwork. Required Qualifications and Skills Education High school diploma or GED equivalent preferred but not required. Experience Previous retail or customer service experience preferred; hardware knowledge is a plus but not required (comprehensive training provided). Skills & Abilities Strong verbal communication and active listening skills. Friendly, outgoing personality with a passion for helping others. Basic math proficiency and comfort with POS systems. Ability to multitask in a fast-paced environment and work both independently and in a team. Physical Requirements Ability to stand/walk for extended periods. Lift and carry up to 50 lbs; climb ladders; bend, stoop, and reach. Reliable transportation and professional appearance. 16 years of age or older (18 years of age or older to operate power equipment). Other Commitment to BigToolBox customer-first attitude, honesty, and teamwork.