Remote Customer Service Representative - Product Testing

Job Title Customer care representative • West Palm Beach, FL Responsibilities Answer calls and provide high quality customer service. Dispatch calls to technicians and assist with scheduling. Perform clerical tasks such as mail processes and invoice handling. Utilize great communication skills to ensure the customer is satisfied and all needed information is received during the call. Ensure phone is answered by the 3rd ring using the approved greeting. Enable calls to the answering service at end of day. Perform other duties as directed by owners/manager. Requirements Have a courteous and pleasant demeanor. Greet visitors to the building. Perform clerical and mail processes. Take inbound calls and be the first impression for the customer. Utilize great communication skills to ensure the customer is satisfied and all needed information is received during the call. Make sure the phone is answered by the 3rd ring using the approved greeting each time. Responsible for technician scheduling. Handle invoice process. Enable calls to answering service at end of day. Additional duties as directed by owners/manager. Other Requirements Clean background. Pass drug test. Reliable transportation. Active cell phone. Valid driver’s license. Benefits Bonus based on performance. Competitive salary. Free uniforms. #J-18808-Ljbffr