Inside Sales & Appointment Supervisor

Inside Sales & Appointment Supervisor

Joyce Factory Direct has been an industry leader in home remodeling since 1955, specializing in sunrooms, windows, baths and doors. We proudly serve multiple markets including Cleveland, Pittsburgh, Charlotte, Columbia, Asheville, and Greenville. We are a third-generation, family-owned and operated company, committed to quality craftsmanship and long-term customer relationships. At Joyce, we take pride in manufacturing the majority of our own products, allowing us to deliver superior quality while supporting the communities we serve.

Lead from the front and produce alongside the team. Joyce is seeking an experienced, high-energy Inside Sales & Appointment Supervisor who will personally generate results while helping our Inside Sales and Appointment Specialists perform at their best. This working supervisor role does not have direct reports.

You will support training and skill development and serve as the trusted floor leader when the Call Center Manager is out. Success requires balancing personal production with sound judgment, team support, and smooth daily operations.

We are hiring for multiple full-time shifts at our Berea call center:

Available shifts: 8:00 AM - 4:00 PM | 10:00 AM - 6:00 PM | 1:00 PM - 9:00 PM

Weekend availability is required. All team members must work at least one weekend day per week.

Your results drive your earnings through an hourly base rate plus commission and performance incentives.

Compensation Includes:

• $18 per hour for the 8:00 AM - 4:00 PM and 10:00 AM - 6:00 PM shifts; $20 per hour for the 1:00 PM - 9:00 PM shift, including a $2 per hour shift differential
• Commission and performance bonuses based on appointments set and lead quality
• Total earning potential of $25$30 per hour or more, based on performance

Lead from the front by consistently meeting or exceeding your own production goals

Support onboarding, training, call practice, and skill development for new and existing team members

Model strong call quality, customer service, urgency, and appointment-setting habits

Make outbound calls to warm leads and handle inbound customer inquiries as a core part of the role

Build excitement, overcome hesitation, and create a positive customer experience

Educate homeowners on Joyce products, services, and value

Schedule and support high-quality in-home consultation appointments

Serve as the floor leader when the Call Center Manager is away, keeping workflow, coverage, and communication on track

Answer team questions, help resolve customer or operational issues, and escalate concerns to the Call Center Manager when needed

Previous success in call center production, inside sales, appointment setting, or a similar performance-driven role

The ability to lead by example and influence others without formal management authority

Experience helping train, coach, or support the development of teammates

Confidence answering questions, providing constructive feedback, and handling escalations

A competitive, goal-oriented mindset with the ability to balance personal production and team needs

Strong organizational and time-management skills

Availability for one of the listed shifts and at least one weekend day per week

Reliable transportation to and from work

Health, Dental, and Vision Insurance

PTO and vacation

401(k) with a 25% uncapped company match

Employee discounts on home improvement services

Employee Referral Bonus Program

71+ years of success as a family-owned and operated company

A visible leadership opportunity without leaving production

High-quality, American-made products

Strong marketing support and brand recognition

An upbeat team that recognizes strong performance and leadership