HVAC Service Technician

Job Description Job Description One Hour Heating & Air Conditioning, an affiliate of Authority Brands, is the premier heating and cooling specialist in the Cincinnati area. The HVAC Service Technician provides exceptional customer service and educates customers regarding technical and investment decisions by providing multiple options and solutions while making service calls in customers' homes. What can joining the One Hour team offer you? An hourly rate plus commission pay structure that paves the way for you to earn up to $120,000 annually! Shift premium pay for weekend shifts. Top-of-the-industry benefits including health, dental, and vision insurance, generous PTO and personal days, parental leave, 401k with company match, and more! Responsibilities: Serve One Hour clients by expertly servicing and repairing HVAC systems and components. Focus on technical excellence in order to live up to the companys unique proposition of Always on TimeOr You Dont Pay a Dime! . Utilize the Straight Forward Pricing Guide system, including the True Cost Calculator on each call. Assess systems to determine repair or replacement recommendations to clients. Explain to the customer each service and repair performed and make sure that the client is 100% satisfied with all work. Test each system after each service or repair is completed prior to leaving the customers home to make sure that the system is working properly and that it was fixed right the first time. Perform a proper inspection of the customers system to prevent future breakdowns. Accurately complete all paperwork and ensure recommendations are written on invoices. Explains Club Membership Agreements to every customer and maintain a conversion rate of at least 25% on non-Club Members and a 90% renewal rate on existing Club Members. Provide customer leads to the Sales Lead Coordinator when identifying a potential need for system additions or replacements. Obey the One Hour Code of Ethics, Team Rules, and Team Philosophy. Qualifications: High school diploma or GED required. Verifiable residential HVAC service experience greatly preferred but were willing to train the right candidate. EPA Type 1 and 2 required. NATE certification preferred. Must display strong communication skills and technical competence. Must sign the Company Code of Ethics and agree to being videotaped for training and compliance purposes at least six (6) times per year. Must have valid driver's license and clean driving record. Must be able to pass a background check and drug screen. Authority Brands Inc. conducts drug screens and background checks on applicants who accept employment offers. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions; however, we do not sponsor visas at this time. Authority Brands Inc. is an Equal Opportunity Employer.