Accounts Receivable Specialist

Job Description

Job Description

Description:

Who We Are
At Poolie, we started with a simple goal: make pool maintenance reliable, professional, and hassle-free. From day one, our mission has been to raise the bar in pool service, combining expertise, integrity, and a commitment to customer satisfaction.

Today, we’re one of the fastest-growing pool service companies in Texas, trusted by hundreds of customers across Austin, Houston, San Antonio, Dallas, and surrounding markets. Our team is built on collaboration, accountability, and pride in a job well done—and we believe that when our people succeed, our customers do too.

What We Offer

• Competitive compensation
• Health, dental, and vision insurance
• Company-paid short & long-term disability
• Employee Assistance Programs (EAP) for mental health and wellness
• Paid time off
• 10 company holidays
• Training and development opportunities
• A high-impact role with direct visibility into company operations and cash flow
• Growth opportunities within a fast-growing home service company

Schedule

• Full-time, Monday–Friday, 8:00 AM–5:00 PM
• Occasional flexibility may be required to support operational or customer needs

What You’ll Do
As an Accounts Receivable Specialist, you will own the end-to-end accounts receivable and collections process for a high-volume portfolio of residential and commercial customers. You’ll work closely with the Billing Manager, Controller, CFO, and Operations teams to ensure timely collections, accurate billing records, and strong cash flow performance across multiple Texas markets.

Key Responsibilities

• Own the full AR cycle, including aging report management, collections outreach, payment application, and dispute resolution
• Review weekly aging reports and prioritize follow-up to reduce outstanding balances and improve cash flow performance
• Make outbound calls and send professional written communications regarding past-due invoices and customer balances
• Partner with service managers, field operations teams, and technicians to resolve billing disputes, service verifications, and invoice discrepancies
• Research customer concerns related to incomplete work claims, change orders, and service history
• Maintain accurate customer records and payment documentation within QuickBooks Online
• Escalate delinquent accounts according to company procedures and assist with lien or legal collections processes when necessary
• Support reporting and cash flow visibility efforts for accounting leadership
• Provide excellent customer service while maintaining professionalism and accountability during collections conversations

Join Us!
If you’re driven by organization, customer communication, and maintaining strong financial operations, we’d love to hear from you. This role is ideal for someone who enjoys ownership, problem-solving, and working cross-functionally to keep a fast-growing service business running smoothly.

Apply today and grow your career with one of Texas’ fastest-growing pool service companies!

What We’re Looking ForMust-Haves

• 3–5+ years of accounts receivable and collections experience
• Experience in field service or trade industries such as pool service, HVAC, plumbing, electrical, landscaping, pest control, or similar
• Strong verbal and written English communication skills
• Experience managing high-volume customer portfolios and past-due accounts
• Ability to maintain positive customer relationships while handling collections professionally
• Strong attention to detail and organizational skills
• Comfort using technology for documentation, billing systems, and internal communication
• Proven ability to collaborate cross-functionally with accounting, operations, and service teams

Nice-to-Haves

• QuickBooks Online experience
• Experience with recurring service billing and maintenance agreement invoicing
• Familiarity with repair, renovation, or project-based billing structures
• Experience with Ramp or similar expense/AP platforms
• Bilingual English/Spanish skills
• Experience working in fast-paced, high-growth service environments