IT Field Support Technician :: Culpeper, VA

IT Field Support Technician :: Culpeper, VA

Location: 100% ONSITE – Assigned VDOT Culpeper District

Requirements: MUST possess a valid driver's license – will drive a state vehicle

This position is responsible for providing agency-specific end user support throughout the state of Virginia, with a primary focus on the VDOT Culpeper District. The role requires hands-on, onsite assistance and regular interaction with end users to resolve technical issues and ensure smooth operation of IT systems.

Key Responsibilities:

• Provide front-line support to end users, including troubleshooting hardware and software issues across desktops, laptops, and wireless devices
• Manage help desk tickets using tracking and reporting tools; escalate issues as needed and communicate resolutions in a timely and professional manner
• Support Microsoft Desktop products including Windows OS, SharePoint, MS Office Suite, and MS Teams
• Deliver outstanding customer service with a strong "customer-first" approach
• Maintain accurate documentation of incidents, resolutions, and asset management
• Assist in the installation, maintenance, and troubleshooting of network cabling infrastructure, including Ethernet cabling (Cat6/Cat6a) and patch panel terminations
• Support the setup and testing of network drops, cable labeling, and physical connectivity checks
• Collaborate with senior technicians and network engineers on small-scale cabling projects and office relocations
• Maintain organization and inventory of cabling tools, equipment, and supplies
• Drive a state vehicle to various locations within the assigned region for onsite support

Qualifications:

• Valid driver's license (required)
• Excellent verbal and written communication skills
• Ability to work independently in a field environment and manage multiple priorities
• Familiarity with basic network concepts and a willingness to learn structured cabling standards
• Prior experience with IT support, help desk systems, or customer service preferred

Skill - Required / Desired - Amount - of Experience

Valid driver's license (required) - Required

Experience working with help request tracking and reporting tools. - Highly desired - 1 - Years

Extensive skill in the use of Microsoft Desktop products including but not limited to Windows 7, Windows 10, SharePoint 2010, Outlook, MS Office Suite - Required - 3 - Years

Skill in the use of troubleshooting and managing and administering wireless devices - Highly desired - 3 - Years

Ability to communicate effectively orally and in writing with individuals and groups. Strong customer service skills with a customer first attitude. - Required - 3 - Years

Setup and testing of network drops, cable labeling, and physical connectivity checks - Highly desired - 1 - Years

Assist in the installation, maintenance, and troubleshooting of network cabling infrastructure, including Ethernet cabling (Cat6/Cat6a) and patch pane - Highly desired - 1 - Years