Benefits Customer Service Representative

Benefits Customer Service RepresentativeWe are seeking a Customer Service Representative to support union members with questions and concerns regarding their benefits. This is a high-volume, phone-based position ideal for someone who is patient, professional, and comfortable assisting customers throughout the day.Location: Pleasanton, CAWork Arrangement: Fully onsitePay: $25-$30/hourEmployment Type: Temporary, 6-month assignmentResponsibilities:Handle a high volume of inbound calls, averaging 70+ calls per day.Assist union members with questions and concerns regarding their benefits.Provide clear, professional, and courteous customer service.Research member inquiries and help resolve issues in a timely manner.Accurately document member interactions and maintain detailed records.Escalate more complex issues when appropriate.Qualifications:Previous customer service, call center, or high-volume phone experience preferred.Comfortable handling 70+ calls per day.Bilingual in Spanish highly preferred.Strong verbal communication and active listening skills.Patient, professional, and customer-service focused.Strong attention to detail and organizational skills.Comfortable working in a fast-paced environment and handling a variety of member questions.Ability to work fully onsite in Pleasanton, CA.