eBay and Case Specialist

Job Description

Job Description

eBay and Case specialist

Work with a purpose as part of a team empowering people to change their lives.  

Join a team dedicated to helping every person—participants, volunteers, donors, and staff—realize the fullness of who it is God created us to be as we fight poverty with dignity. 

About Salt & Light (S&L) 

We are a non-denominational, Christian nonprofit not affiliated with any one church, rather, working with many different individuals, churches, businesses, and organizations in fulfilling our mission and vision.  

Our doors first opened January 2004 in Champaign, IL as we began handing out food and clothing to local families. Very quickly we became the largest “emergency food program” in Champaign County, and a leader in the community for providing access to basic resources. In addition to the weekly assistance provided through the food pantry and clothing closet, we partnered with area churches and businesses in large events designed to help families with school supplies in the fall, meals at Thanksgiving, and gifts at Christmas. 

We later added financial education classes and a computer lab, both of which represented not just the addition of new programs but signaled a desire to move away from just providing things, to offering opportunities for people to grow.  

After wrestling with the theologies and ideologies found in the book When Helping Hurts, we felt led to design a more developmental approach to meeting basic needs. Our new model created opportunities for individuals to acquire the resources they needed through use of the skills, gifts, and abilities God had given them. Instead of being handed a preselected bag of groceries, our participants now shopped with store credit earned through volunteering. The stores we now operate in Urbana and Champaign are open to the entire community and generate revenue to support the store credit participants earn in addition to our other programs and services. 

About the Position 

Reporting to the Receiving & Processing Manager and Receiving & Processing Assistant Manager, the eBay and Case Specialist helps fulfill our mission and vision by providing outstanding customer service to our customers, donors, volunteers, and all staff members. This position pays 18.50 per hour.

Our eBay and Case Specialist is someone who loves people and is a highly motivated self-starter who is comfortable being part of a team. The ideal candidate can multi-task and prioritize projects while providing excellent service to our customers.

Responsibilities 

It is the primary responsibility of the eBay and Case Specialist is to ensure a safe and welcoming environment for every employee, volunteer, and customer that reflects the grace and truth of Jesus. 

• Ensure the eBay room is clean and safe.
• Ensure the case is clean, stocked, and merchandised.
• Meet sales goals.

Tasks

These are key components for the eBay and Case Specialist. This is not a comprehensive list of tasks.

• Keep the area clean and safe
• Ability to sort and identify merchandise between the case and eBay
• Create eBay post (take pictures of merchandise, write descriptions, communicate with customers, and ship merchandise)
• Meet monthly goals
• Merchandise case items in an aesthetically pleasing way
• Ability to research and price goods appropriately
• Other duties as assigned

Position Qualifications & Skills 

• Work well with a diverse group of staff, customers, and volunteers
• Work efficiently in a team and individually
• Self-starter and solution-focused
• Prior knowledge of valuing home goods, toys, electronics, antiques, and memorabilia
• Attention to detail
• Ability to analyze customer flow and buying patterns to determine where merchandise should be sold 
• Excellent verbal and written communication skills
• Excellent time management skills 
• Proficient with eBay (create engaging posts, seller’s hub, and eBay policies)
• Proficient with Microsoft and Gmail
• Ability to research and verify merchandise 
• Ability to lift 50 lbs. or more with assistance

Wages and Benefits

• $18.50 base pay
• Health Insurance (S&L covers 75% of the cost of an individual plan)
• Generous Paid Time Off
• Pre-tax supplemental insurance options 
• 401k options