On Call Back Waiter - Arctic Club Hotel

Oxford Collection of Hotels

At Oxford Collection of Hotels, we cultivate careers in a culture that values innovation, teamwork, and personal growth. As a rapidly growing and progressive hospitality company, we recognize that our employees are the key to our success. We foster a supportive, inclusive, and dynamic work environment where every team member is empowered to excel.

We're looking for passionate, guest-focused individuals to join our team! Whether you're starting your hospitality career or bringing years of experience, if you thrive in a fast-paced, people-first environment, we'd love to meet you.

What We Offer: Competitive pay and performance-based incentives Medical, dental, and vision coverage for peace of mind 401(k) with profit sharing to invest in your future Generous paid time off so you can recharge Exclusive discounts at our properties—because you deserve great getaways, too! Ongoing training, leadership development, and career growth opportunities

Ready to be part of something exceptional? Apply today and let's create memorable guest experiences together!

Position Summary

The Back Waiter at one of Oxford's luxury or boutique-style hotels is responsible for providing support and relief for restaurants bar and banquet staff. This position is responsible for various duties in both front and back of house operations in the restaurant, bar and banquets while adhering to sanitation and cleanliness standards. The Back Waiter plays a key role in striving to meet and exceed Four-Star service standards delivering high-quality service and amenities with strong attention to detail, ensuring excellence in every guest interaction, and consistently exceeding expectations.

Essential Duties & Responsibilities

All duties and responsibilities of this position are to be performed with exceptional caring and genuine guest service upholding the Oxford Collection of hotels standards and culture at all times.

Food and Beverage Service (70%):

• Greet all guests upon arrival with a polished and professional demeanor
• Seat guests and provide menus to guests in a friendly, professional and timely manner
• Maintain knowledge of menu of restaurant and bar specials, offering expert-level recommendations to enhance guest experience and anticipate guest needs, delivering personalized, luxury-level service
• Ensure tables are set and meet restaurant and bar cleanliness standards, retrieve and deliver food and beverages in a timely manner, bus and clean tables after each guest use
• Assist In Room Dining by taking guest orders following phone etiquette guidelines, delivering food to guest rooms, and following the restaurants pick up procedures
• Support banquet staff if needed by ensuring banquet space is set-up and service delivery is carried out according to guest expectations and BEO
• Multi-task with an impeccable eye for detail to ensure accuracy and efficiency while adhering to sanitation, safety, and alcohol control policies

Perform all tasks in compliance with federal, state, local, food safety and sanitation requirements and Oxford Collection of hotels safety standards and security procedures. Be knowledgeable about and able to respond to emergency situations. Report any maintenance repairs needed immediately to the supervisor or General Manager

Guest Relations (20%):

• Always provide a high level of customer service, taking time with our guests to ensure every aspect of their stay is up to expectations
• Handle guest complaints, requests, and concerns with professionalism and discretion, using the Oxford Collection guest recovery, and service gestures consistent with Forbes service standards
• Communicate clearly and effectively with guests and kitchen staff. Effectively listen, understand, clarify, and resolve concerns raised by coworkers and guests
• Maintain integrity, confidentiality, and sensitivity when working with both internal and external guests

Other (10%):

• Communicate effectively with all hotel staff to ensure smooth delivery of services
• Complete a daily activity log with pertinent shift information for co-workers and leadership team
• Obtain sales leads for the sales department
• Adhere to attendance policies and maintain regular availability for scheduled shifts
• Other Hotel related duties as assigned

Core Skills and Values

• Professional Appearance - Presents a professional and polished look
• Customer Service – Understands and meets the needs of guests
• Team Orientation – Works cooperatively with others, assisting voluntarily
• Stress Management – Exhibits self-awareness and self-control in pressure situations
• Company Character – Supports company vision and values

Preferred Education & Experience

• High School Diploma or GED preferred
• 1+ years Previous food & beverage experience preferred
• Previous hospitality experience preferred

Job Requirements

• Food handler's license and liquor server permits as required by state law (or ability to obtain)
• Proof of eligibility to work in the United States
• Reliable transportation to and from work
• Ability to work a flexible schedule including evening, weekends and holidays
• Reliable and consistent attendance

Physical Requirements

• Must be able to perform simple grasping, fine manipulation, and repetitive hand and arm movements frequently
• Must be able to lift 30 pounds occasionally and often exert up to 20 pounds of force to push, pull, carry, lift or otherwise move objects
• Must be able to bend, squat, crawl, kneel, push, pull, and walk on uneven surfaces on an occasional basis
• Must be able to perform all duties and be able to walk outside in a variety of weather conditions (rain, wind, snow, heat) depending on location this position could be performed both indoor and/or outdoor.
• Must be able to climb stairs both inside and outside in a variety of weather conditions

Oxford Collection of hotels is proud to be an Equal Employment Opportunity employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all candidates and employees. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.

All offers are contingent on pre-employment screening.