Packaged Gases Customer Service Representative - CINCINNATI

JOB SUMMARY
Manages sales campaigns with the intent of either scheduling
appointments for sales to improve sales productivity or by gaining business via
direct quote/follow up. Assesses customer satisfaction with MTG products and
services via conducting surveys and provides insights for addressing customer
concerns. Works closely with SBU Sales Leaders, Sales, Corporate Marketing and
Customer Service.

Essential Function
1. Place outbound calls with the prime purpose of scheduling
appointments for sales with new or existing customers, notifying sales of
committed appointment times and then following up with a courtesy call to determine
customer satisfaction/needs.
2. Provides quotes or completes the sale, if campaign
appropriate to directly gain new business.
3. Probes and identifies problematic
situations/opportunities that could protect or yield new business for MTG and communicates
the information to the appropriate function for follow up.
4. Restocks store merchandise as needed. Arranges stock on
shelves or racks in sales area and keeps merchandise in order. Marks or tickets
merchandise.
5. Manages requests for products, price and technical
information.
6. Assist in warehouse in shipping & receiving,
inventory stocking, cleaning, labeling, or other tasks.
7. Maintains showroom cleanliness by procedures set forth by
management.
8. Identifies sources of leads and manages the
pre-qualification process in collaboration with sales and corporate marketing.
9. Tracks result of outbound campaign efforts.
10. Backs up inbound customer service, as needed.
11. Comply with all DOT and OSHA regulations.
12. Ensure all safety rules are strictly observed.
13. Perform other projects and duties as assigned
* Performs other duties as assigned
* Complies with all policies and standards

Knowledge, Skills and
Abilities
* High School Graduate with diploma and/or prior experience
in outbound calling/inside sales, outside sales or marketing desirable.
* Excellent customer service skills. Ability to establish
and manage customer relationships
* Ability to work independently and under some pressure to
meet deadlines.
* Demonstrates a clear and effective speaking manner for the
purpose of explaining information to customers and employees.
* Ability to add, subtract, multiply, and divide in all
units of measure, using whole numbers, common fractions, and decimals.
* Ability to learn MTG's business/product
types/organization/transaction systems
* Excellent Telephone Communications Skills
* Excellent Organizational Skills
* Intermediate level knowledge of Microsoft Office applications
(Word, Excel, Outlook E-mail)

Physical Demands
Stationary
Position - FREQUENTLY
Move/Traverse
- OCCASIONALLY
Stationary
Position/Seated - FREQUENTLY
Transport/Lifting
- FREQUENTLY
Transport/Carrying
- FREQUENTLY
Exerting
Force/Pushing - OCCASIONALLY
Exerting
Force/Pulling - OCCASIONALLY
Ascend/Descend
- OCCASIONALLY
Balancing -
OCCASIONALLY
Position
Self/Stooping - OCCASIONALLY
Position
Self/Kneeling - OCCASIONALLY
Position
Self/Crouching - OCCASIONALLY
Position
Self/Crawling OCCASIONALLY
Reaching -
FREQUENTLY
Handling -
FREQUENTLY
Grasping
FREQUENTLY
Feeling -
RARELY
Communicate/Talking
- CONSTANTLY
Communicate/Hearing
- CONSTANTLY
Repetitive
Motions - FREQUENTLY
Coordination
- OCCASIONALLY