HVAC Service Manager

HVAC Service Manager

Mechanical Service, Field Operations

Dulles, VA • ID: 5307 • Full-Time/Regular

Manages teams of HVAC service technicians through service supervisors in the safe and efficient servicing of commercial industry trades, equipment, components & systems.

Position Details

• Directly responsible for the overall delivery and financial performance of a book of business - made up of Service Agreements, Quoted Repairs and T&M (Time & Material) Work.
• Manages assigned teams typically lead by supervisors. Manages and monitors team performance. Communicates goals and provides performance appraisals to direct reports.
• Provides coaching, training and development plans as appropriate.
• Manages teams to meet growth and profitability goals. Ensures technicians adhere to all legal, regulatory compliance, safety and risk management policies and procedures.
• Provides technical support and guidance to supervisor and technicians as needed.
• Assists with service quotes and estimates to support sales and growth initiatives. Assists sales staff, as requested, with collecting data necessary to assemble accurate and timely service estimates.
• Manages and reviews financial statements, sales and activity reports, or other performance data to measure productivity and goal achievements and identifies areas needing cost reduction or program improvement.
• Monitors work performed to ensure quality of work, cost estimates and customer expectations are met.
• Coordinates with account managers to discuss and fully understand customer scope of service prior to assuming responsibility for quoted repairs or new maintenance contracts.
• Visits job sites to evaluate technician abilities, performance, and safety compliance.
• Manages the selection, ordering and delivery of supplies and equipment for technicians on assigned projects.
• Strengthens customer relationship and investigates customer complaints to help remedy the situation and promptly implement corrective measures as required. Identifies trends and recommends sustainable solution to the next level of management as appropriate.
• Actively involved in the hiring, development and counseling of employees, including developing and conducting group meetings and training employees.
• Performs additional assignments as requested/needed.

Qualifications

• High school degree or GED
• 7 years of experience performing HVAC service maintenance and repair work within the mechanical industry, including lead experience
• OSHA-30 certification (if not currently certified, must be obtained within six (6) months from date of hire)
• Valid U.S. Driver License and clean driving record
• Successful completion of a trade/technical training program preferred
• Strong technical knowledge of commercial HVAC systems, including boilers, chillers, RTUs, VRF systems, controls, and building automation systems.
• Working knowledge of business/industry practices, processes and standards
• Strong understanding of service scheduling, dispatching, and operational performance
• Strong verbal and written communication skills
• Strong organizational and problem-solving skills
• Ability to successfully lead a team and motivate workers

Benefits

• 401(k) plan with 50% company match (no cap) and immediate 100% vesting
• Medical, dental, and vision insurance (100% paid for employee)
• Annual bonus program based upon performance, achievement, and company profitability
• Term life, AD&D insurance, and voluntary life insurance
• Disability income protection insurance
• Pre-tax flexible spending plans (health and dependent care)
• Paid parental leave
• Paid holidays, vacation, and personal time
• Training/professional development opportunities and company-paid memberships for professional associations and licenses
• Wellness benefits

Pay: Final pay is determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data. For (Colorado/New York City/California/Washington/Maryland/Virginia) this ranges from $132,293.00 - $161,692.00 plus annual incentive, benefits, and retirement program as outlined above.

Contingent Employment: All employment offers are contingent upon successful drug tests, background checks, and professional reference checks. Roles that include driving as an essential job duty will be required to have a successful Motor Vehicle Record check (MVR). We are not able to offer sponsorship of employment at this time.