Field Service Technician

A bit about us:

We are a global leader in collagen and gelatin products for health, food, biomedical, and pharmaceutical sectors

Why join us?

Competitive Compensation
Plenty of OT Available
Ability to travel Locally
Will be home every weekend

Job Details

Job Details:
Are you passionate about solving complex technical problems? Do you thrive in a high-paced, dynamic work environment? If you have a keen eye for detail, a strong technical aptitude, and a passion for applying your knowledge and skills, you could be the perfect fit for our Field Service Technician role. As a key member of our Manufacturing team, you'll be at the forefront of our operations, ensuring that our equipment runs smoothly and our customers receive top-notch service. This is a full-time, permanent position that offers competitive pay, comprehensive benefits, and the opportunity to grow your career with a leading manufacturer.

Responsibilities:
As a Field Service Technician, your main responsibilities will include:
1. Providing exceptional customer service by responding promptly to service calls, diagnosing problems, and performing necessary repairs.
2. Conducting routine preventive maintenance checks and services on equipment to maintain optimal performance.
3. Troubleshooting and repairing mechanical and electrical issues with manufacturing equipment, ensuring minimal downtime and maintaining high-quality output.
4. Offering technical support and guidance to customers, explaining complex technical issues in a clear and understandable manner.
5. Maintaining strong customer relationships through regular communication and excellent service.
6. Keeping detailed records of services performed, parts used, and repairs conducted.
7. Staying up-to-date with the latest developments in the field, and applying this knowledge to your work.
8. Collaborating with the broader team to share knowledge, solve problems, and improve processes.

Qualifications:
To be considered for this role, you should have:
1. A minimum of 3 years' experience in a similar role within the Manufacturing industry.
2. Proven experience in troubleshooting, technical support, customer service, equipment repair, and preventive maintenance.
3. Strong mechanical and electrical skills, with a solid understanding of manufacturing equipment.
4. Excellent diagnostic abilities, with a keen eye for detail and a systematic approach to problem-solving.
5. Superior customer service skills, with a knack for building strong customer relationships.
6. A technical qualification in a related field would be advantageous.
7. Must be able to work independently and handle multiple tasks simultaneously.
8. Excellent communication skills, both written and verbal, with the ability to explain complex technical issues in a clear and understandable manner.
9. A valid driver's license and the willingness to travel to customer sites as needed.
10. The ability to work safely and adhere to all safety rules and regulations.

Join our team and contribute to our mission of delivering top-quality products and unbeatable customer service. We look forward to reviewing your application!

Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot's policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

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