Account Clerk- Registration

This position is located at 224 Great Bridge Blvd, Chesapeake, VA.


Every great client experience starts with someone who knows how to make people feel welcomed, supported, and connected. Chesapeake Integrated Behavioral Healthcare ( CIBH ) is seeking an organized, customer-focused Account Clerk to join our Client Registration team and help ensure individuals seeking behavioral health, developmental, and substance use services receive efficient and compassionate service from their very first interaction.
As an Account Clerk in Registration, you will play a vital role in supporting access to care within a fast-paced public behavioral healthcare environment.

As an Account Clerk you will:

• Verify behavioral health insurance coverage.
• Prepare various account reports such as fee appeals.
• The Account Clerk will assist clients and clinical staff with ensuring needed referrals and authorizations are in place to facilitate approved client service billing.
• Compute client financial responsibility for costs of services by compiling information on income and family size and verifying insurance benefit coverage.
• Complete team and individual tasks related to client eligibility and payment responsibility.
• Data entry, filing, faxing, and document retrieval follow-up are some of the general tasks. Researching returned mail.
• Assist Clients with Billing Inquiries.
• Provide insurance information to clients to answer inquiries and/or completing interviews.
• Calculates refunds and adjustments in order to prepare insurance forms.

Performs other related tasks as assigned.


The City of Chesapeake offers an exceptional range of benefits. Please browse our Benefits Brochure, for a full list of benefits and employee perks.
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Required Qualifications

VOCATIONAL / EDUCATIONAL REQUIREMENT :
Requires a high school diploma or GED and any combination of education and experience equivalent to the satisfactory completion of one year of college education in business administration, accounting, or a closely related field.


EXPERIENCE REQUIREMENT :
In addition to satisfying the vocational/educational standards, this class requires a minimum of three months of related, full-time equivalent experience.

SPECIAL REQUIREMENTS :
Employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or City-wide emergencies. Emergency operations support work and work locations may be outside of normal job duties.

Preferred Qualifications

• Strong customer service and communication skills with a welcoming demeanor
• Experience with sliding fee scale eligibility, insurance benefit verification, and proficiency in Microsoft Office software
• Ability to manage multiple tasks while maintaining attend to detail and accuracy
• Experience with an electronic health record and computer skills are essential.
• Applicants should also be culturally competent and capable of dealing with a variety of persons, including persons with mental health, substance abuse, and intellectual disabilities.
• An acceptable criminal history and driving records report are required.