Customer Service Representative

Job Description Looking for a customer service-oriented Customer Service Representative (CSR) to join our team. The ideal candidate will possess excellent customer service skills which include excellent communication, both verbal and written, and problem-solving skills. We are looking for a friendly, outgoing individual who enjoys working in a team environment. The ideal candidate must have a minimum of one year of call center experience and be comfortable working in a fast-paced environment. QUALIFICATIONS High School diploma or equivalent required; some college preferred Strong data entry skills with attention to detail and accuracy with a t least 1 year call center experience Must be able to pass a criminal background check and drug screening Excellent phone etiquette and ability to communicate clearly and effectively Proficient computer skills and ability to learn multiple new software Ability to work in a fast-paced environment and handle high call volumes Strong problem-solving skills and ability to build rapport with customers Ability to stay calm and maintain a positive attitude even in challenging situations 30 WPM+ typing RESPONSIBILITIES Take calls and respond to customer inquiries in a a professional and timely manner Able to communicate clearly with customers and employees in a professional manner both verbally and in writing Provide accurate information about products, services and company policies Ability to sit for long periods of time Handle customer complaints when possible and resolve issues to ensure customer satisfaction Perform data entry tasks to update customer records and maintain accurate documentation Always keep the customer information confidential Adhere to the attendance police of the Call Center Other duties as assigned SCHEDULE Monday through Friday Saturdays as needed Heartland Home Service is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We are looking for HVAC technicians, plumbers and electricians. We are offering a great career with a great company with great pay and benefits. Your hours will be more consistent than you will find at other companies. We are the premium employer in SE Michigan, and we provide premium service and installation to our customers, this has been our successful formula since 1949. Here's more about us. #J-18808-Ljbffr Heartland Home Services, Inc.