Hospitality Associate

Hospitality Associate

George Washington's Mount Vernon is currently seeking enthusiastic and motivated staff for several positions in the fast-paced, high-volume Food Court & Pavilion. The Hospitality Associate is a front-of-house, guest-facing role responsible for delivering a welcoming, efficient, and positive dining experience in The General's Canteen. This position supports daily food service operations through cashiering, guest assistance, cleanliness, and upkeep of dining and guest areas. Hospitality Associates play a key role in maintaining high standards of service, presentation, and guest satisfaction.

Compensation: $15.00 to $18.00 based on experience

Expected Hours: 28-30 hours/week, several shifts available, including weekend and evening hours

Essential Duties:

• Strong hospitality and customer service skills
• Ability to work efficiently in a fast-paced environment
• Excellent personal presentation and professionalism
• Strong attention to detail and accuracy
• Ability to multitask while maintaining food safety standards
• Team-oriented mindset and positive attitude
• Knowledge of, or willingness to learn, health and safety procedures
• Cashiering
• Serve customers at all the food stations
• Clean and stock the pavilion with condiments, "grab and go" items, and supplies
• Collect trash and deposit it outside in a larger trash can
• Clean the entire pavilion, including sweeping/mopping the floor and hosing down the seating area

Qualifications:

• Must be organized, detail-oriented, and flexible
• Excellent communication and interpersonal skills required
• Must work well under pressure in a fast-paced environment
• 1-2 years of food service or restaurant experience is a plus
• Ability to communicate in English required

Work Environment: This role takes place in a busy restaurant or caf setting, involving regular interaction with guests and coworkers. The pace is fast and dynamic, particularly during meal service times. Noise levels can be moderate to high.

Physical Requirements: Requires prolonged standing and walking, carrying trays, reaching, and bending. Must be able to lift and carry items up to 25 pounds. Clear verbal communication and customer service skills are essential. The role also involves handling food and beverages.

Benefits:

• 403(b) Retirement plan with employer matching
• Employee recognition at 5 years of service
• Monthly employee events
• Employee referral program
• Flexible work schedule
• On-site Library
• Discount on Public Event Tickets
• Discount in the Mount Vernon Shops
• Discount at the Mount Vernon Inn and The General's Canteen
• Free Parking

The Mount Vernon Ladies' Association is dedicated to creating an inclusive environment for all employees. As an Equal Opportunity Employer, we are committed to building and retaining a team that represents a variety of skills, experiences, and perspectives. All employment decisions are based on business needs, job requirements, performance, and qualifications without regard to race, religion or belief, national or ethnic origin, gender/sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital or domestic partnership status, veteran and military status, family or parental status, or any other status protected under federal, state, or local law. The Mount Vernon Ladies' Association will not tolerate discrimination or harassment based on any of these characteristics.