Revenue Manager

Crescent Hotels & Resorts is seeking an experienced on-site Revenue Manager for a large, full service property in central Florida.

The Revenue Manager utilizes management skills and knowledge of resort operations to contribute to and support the Director of Revenue Management and the Yield Committee in maximizing revenue & bottom line profits for the benefit of the hotel. Implements yield management techniques to maximize revenues by communicating & selecting the most profitable mix of demand for the given capacity both in room and revenue outlets. Accountable for property occupancy through property analysis, competitive analysis, pricing, direct sales involvement, promotion and marketing efforts.

At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do!

We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that 'feed your inner explorer', we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.

We are committed to providing you with:

• Highly competitive compensation package
• An exceptional benefit plan for eligible associates & your family members
• 401K matching program for eligible associates
• Flexible scheduling to allow you to focus on what is important to you
• Discounts with our Crescent managed properties in North America for you & your family members

ESSENTIAL JOB FUNCTIONS:

• Properly convey rate and package information within approved limits to maximize and protect overall resort revenues yields.
• Maintain a clean and organized workspace.
• Essential and professional use of telephone service with use of proper telephone etiquette I regards to service industry.
• Complete various correspondences when warranted.
• Continuous training with the property management system and amenities reservations systems.
• Work with the Yield Committee to establish and implement pricing, yield, and selling strategies for the resort, based on market factors and company guidelines.
• Active participation in all pricing decisions for transient, group, and wholesale segments.
• Build all rate plans and season in spreadsheet for approval. Build all rate plans and seasons in the Property Management System.
• Formulate transient and group inventory restrictions and pricing strategies for all distribution channels designed to maximize revenue from a rate and occupancy perspective.
• Ensure pricing across all channels and market segments have rate parity.
• Generate and distribute, daily, weekly, monthly, quarterly revenue management reports and present results from all segments including internet channels.
• Analyze end of month reports and put together revenue management recap for the revenue management committee.
• Prepare quarterly presentation or reports for the Yield Committee showing progress toward the budgeted goals.
• Optimize RevPar by analyzing/forecasting demand and establishing effective selling strategies, oversell strategies, and optimal market mix
• Establish goals to consistently achieve or exceed forecasts for room revenue, occupancy, ADR, and RevPar.
• Assist in preparing the weekly Revenue Strategy Meetings (yield). Prepare agenda, critiques, tracking, competitive analysis and future strategy recommendations for presentation.
• Ensure No Show and Late Cancellations are charged and processed.
• Attend Group Sales and Coordination meetings to discuss group pick-up and leads.
• Assist in managing the hotel distribution channels.
• Assist in managing hotel property management system yield program.
• Assist Group Sales Managers with review of prospect business falling outside pattern requirements, meeting space to room requirement rations, and ADR requirements for overall group profitability verses transient profitability to determine if piece of business should be considered.
• Identify soft spots and communicate to Revenue Management Committee to develop slow period initiatives during off peak time periods.
• Adjust rates and hotel inventory based upon room demand, current reservations, historical data, forecasting, and competitive rate analysis
• Conduct ongoing competitor price/product analysis to ensure proper rate position/product offering relative to competition. Access available competitive data and identify opportunities to systematically use data to increase revenue.
• Identify and address business process and execution short-falls.
• Develop process to identify pricing errors, make pricing changes, and predict the impact of pricing/discounting decisions. Generate exception reports to quickly identify pricing and discounting errors and opportunities.
• Analyze and recommend the most responsive market segments to target discounts and promotions towards.
• Assist the Director of Revenue Management in preparing the Monthly Forecast, as well as the yearly Budget and Marketing Plan.
• Represent Horseshoe Bay Resort in a professional manner to clients and potential clients and potential clients at every opportunity.
• Maintain proper lines of communication with all departments to ensure that all details are communicated.
• Develop working knowledge of all departments, the Resort, and its amenities.
• Develop working knowledge of the competition.

REQUIRED SKILLS/ABILITIES:

• 3-5 years of revenue management experience with a large resort of conference center hotel is required.
• Knowledge of Hilton revenue management systems (GRO) is required.
• Ability to work full-time on-site in central Florida.