Account Manager / Customer Specialist

Overview Account Manager is responsible for contacting all customers whose Rental Agreements have expired and working with them in whatever is feasible to maintain the account. This position, though requiring extensive telephone collection activity, is more a sales than a collections job. The Account Manager’s priority is to re-sell the Rental Agreement and educate the customer rather than simply calling to collect money. Account Manager / Collection Specialist is a great opportunity and offers great pay and benefits. Prior experience as sales agent, rental agent, account executive, account manager, account collection, rent to own, automotive sales is very helpful to the success at this job. Responsibilities Contact all customers whose Rental Agreements have expired for non-renewal and determine the customer’s need, expectation or problem. This will most often be done by phone but may require going to the customer’s residence to either discuss their account or pick up the merchandise either at the customer’s request or as dictated by Company Policy. Demonstrate diligence, urgency, impartiality and consistency regarding accounts management. Contact references on all accounts that do not return calls. Mail letters according to mail program. Recognize and create opportunities to renew customer agreements. Schedule voluntary turn-ins of merchandise when bringing a Rental Agreement current is not likely. Handle field collections and de-installations. Fluency in English is a must, fluency in Spanish is highly desirable. Qualifications We offer competitive base pay, commissions, bonuses and a complete benefits package. Requirements: Valid State Driver License with a clean driving history. Prior experience as sales agent, rental agent, account executive, account manager, account collection, rent to own, automotive sales is important to the success at this job. We conduct drug screen and background check. #J-18808-Ljbffr