Customer Account Coordinator

Customer Account CoordinatorHelp Shape the Future of Modern MobilityTravelpro® is evolving — from a trusted legacy luggage brand into a modern, design-led mobility company built for people constantly in motion.We are looking for a Customer Account Coordinator to support global order management, customer account coordination, and operational excellence across the United States, Europe, and Canada. This role sits at the center of customer experience, supply chain coordination, and global operations — ensuring orders move efficiently while helping deliver a seamless customer experience. You will collaborate across departments to solve operational challenges, improve workflows, and maintain operational accuracy.If you thrive in fast-paced environments and enjoy cross-functional collaboration, this could be the opportunity for you.What You'll DoDrive Global Order & Operations ManagementManage customer orders across the US, Europe, and Canada while ensuring compliance with shipping and account requirementsCoordinate shipment routing, logistics details, and customer account maintenance activitiesMaintain operational reports, customer documentation, and system accuracy across platformsResolve operational and order-related issues to support customer satisfaction and department goalsSupport workflow optimization and operational improvement initiativesElevate the Customer ExperiencePartner with Sales, Planning & Purchasing, Inventory, Distribution Center Operations, Accounting, Logistics, and Customer Service teamsCommunicate proactively across departments to resolve operational challengesHelp create operational consistency that strengthens customer trust and service qualitySupport customer-focused initiatives that improve responsiveness and efficiencyContribute to scalable processes that support global operational growthWhat Makes You SuccessfulOrganized, analytical, and highly detail-orientedComfortable managing multiple priorities in a fast-paced environmentA strong communicator with excellent cross-functional collaboration skillsSolutions-oriented with a customer-first mindsetAdaptable and quick to learn evolving systems, technologies, and processesRequirementsWhat You Bring2+ years of experience in customer service, order management, operations coordination, or administrative supportExperience working with ERP systems, EDI platforms, WMS systems, customer portals, or related technologiesStrong Microsoft Office proficiency, including Excel, Outlook, and WordKnowledge of operational workflows, reporting, and customer service best practicesExperience supporting international or multi-region operations preferredWhy This Role MattersThis role plays an important part in supporting Travelpro's global operations and customer experience transformation.Your work will directly impact:Customer satisfaction and retentionGlobal operational efficiency and consistencyOrder accuracy and workflow reliabilityCross-functional collaboration across operational teamsThe scalability and evolution of Travelpro's operational processesWhat We OfferA Culture Built for GrowthWe believe in collaboration, accountability, innovation, and continuous improvement. We move fast, support one another, and challenge ourselves to keep evolving.Flexibility & WellbeingFlexible Time Away, company-paid holidays, and hybrid work flexibility.Comprehensive BenefitsMedical, Dental, Vision, Health Savings Accounts, and wellness programs.Invest in Your Future401(k) company match.Community & ConnectionEmployee-led engagement initiatives focused on wellbeing, collaboration, and creating a workplace where everyone belongs.About Travelpro®Travelpro® was founded by airline pilot Bob Plath, whose firsthand travel experience inspired the invention of the original Rollaboard® suitcase — changing modern travel forever.Today, we are building on that legacy as we evolve into a modern mobility and travel lifestyle brand designed for today's global traveler.Our products combine aviation-level performance with elevated design, helping ambitious people move confidently through every journey.Travelpro® is an equal opportunity employer committed to building a diverse and inclusive workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other protected characteristic under applicable law.Travelpro® is a drug-free workplace.