Front of House Manager

Dutchman Hospitality Group

JOB DETAILS

Das Dutchman Essenhaus, Middlebury, IN is a great place tostart or develop your career in hospitality to learn skills you'll use for the rest of your life. If you enjoy sharing hospitality with others, we want you on our team!

Our team members enjoy:

Sundays off
DHG Discounts - on meals/merchandise/lodging/shows for staff
Annual vacation bonus
Wooden Nickels
On-the-job training
Flexible schedules
Scholarship program

Duties/Responsibilities:

Floor Manager as needed
Fulfills all duties and responsibilities under the Floor Manager job description when scheduled as a Floor Manager
Works 5 days in a Front of House capacity
Assist servers in any way (expedite food, greeting/bussing tables, etc.)
Run the podium on evenings/days as needed to control traffic flow
Oversees Cashier/Host, Carryout, Bussers and recommends changes where needed
Schedules, hires, and trains Cashier/Hosts, Carryout, and Bussers
Keeps employees well informed on all pertinent restaurant information including hours, specials, prices, holidays, gift shops, and events, etc.
Updates and works with trainers and floor leads to keep on top of training and performance issues
Conducts meetings with Host/Cashiers and Bussers as needed
Confers and works with the kitchen staff to provide teamwork to quickly serve food to guests as it is completed by the kitchen for banquets and carryout
Ensures guests have an excellent experience from the time they enter our building to the time they leave
Ensures staff is engaged and focused on customer service (pushes the 15-5 Rule)
Ensures Front of House area is clean and organized
Cleaning checklists in place
Kids' supplies, placemats, bags, etc. are stocked
Signage up to date and to company standards at table tops and carryout
Helps to observe all front-line staff to give input in evaluating them on a daily basis for good customer service and efficient behind-the-scenes responsibility
Helps to make updates and changes to the front-line manuals
Organize dining rooms and storage areas
Keeps extra chairs out of dining spaces
Works with team on the importance of upselling in house & carryout
Emphasizes creating a positive and inviting culture for our employees to work in
Investigates and resolves service complaints for front line
Enforces uniforms polices to keep to DHG standards
Works with the restaurant manager and the assistant manager in set up and planning of scheduled banquets
Additional duties as needed or directed

Required Skills/Abilities:

Experience as a leader in a high-volume kitchen of a full-service restaurant
A natural leader with experience training and coaching
Ability to communicate fluently, read and comprehend simple instructions
Willingness to work rotating days and nights with Saturdays a must
Serve Safe Certification required or completed in first year of employment
Valid driver's license
Able to travel intermittently

Required Skills/Abilities:

Experience as a leader in a high-volume kitchen of a full-service restaurant
A natural leader with experience training and coaching
Ability to communicate fluently, read and comprehend simple instructions
Willingness to work rotating days and nights with Saturdays a must
Serve Safe Certification required or completed in first year of employment
Valid driver's license
Able to travel intermittently

Physical Requirements:

This position requires being on your feet for extended periods of time
Regularly required to stand and walk; use hands to finger, handle, or feel; reach with hands and arms; talk or hear and taste or smell
The employee must frequently lift and/or move up to 40 pounds
Occasionally required to stoop, kneel, crouch or crawl
Specific vision abilities required by this job include close vision and distance vision
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Type

Full time position
Work rotating schedules including some evenings, weekends and holidays

Benefits

Medical insurance and HSA
401(k) plan with match
Wellness Program
Dental, Vision, Accident, Life, Critical Illness, Term Life Insurance available

Apply

Vacancy posted 11 hours ago

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