Sales Associate II, Presidio Visitor Center & Fort Point (Full-time w/ benefits)

Sales Associate II, Presidio Visitor Center

Since 1981, the Golden Gate National Parks Conservancy has served as the nonprofit partner of the National Park Service, collaborating with the Presidio Trust, partners, donors, and the community to support the Golden Gate National Recreation Area. The GGNRA stretches across three Bay Area counties, north and south of the Golden Gate Bridge, and includes iconic places such as Muir Woods National Monument, Fort Point National Historic Site, Alcatraz Island, Crissy Field, Mori Point, Lands End, and the Presidio of San Francisco. The Parks Conservancy engages at the intersection of national park sites, local communities, social justice, and climate resilience. Collaborating with partners, our staff are dedicated to enhancing public awareness and providing volunteer and educational opportunities in the parks. We are park builders, caretakers, ambassadors, and educators, all working to connect people to parks, in support of our vision Parks for All Forever. Join us.

This is a non-exempt, benefitted, regular position of 40 hours/week. This is a Sales Associate II role (distinguished from Sales Associate due to having oversight for staff of SAI and greater complexity of store operations). The Sales Associate II is responsible for supporting management by delivering outstanding visitor services, selling interpretive merchandise and books to help achieve sales goals, maintaining the visual, store, and merchandising standards, assisting with inventory management, cash and safe handling, the opening and closing procedures, and completing other tasks and duties as directed by Managers. Additionally, this role will be trained and able to provide information about park history and trails, San Francisco landmarks, modes of public transportation, and the GG Parks Conservancy. All candidates must be willing to work a flexible schedule that may include both weekend days and holidays. Schedules may vary by site and by season.

Essential Functions and Responsibilities:

• Assist the managers in overseeing daily sales operations and inventory management for both the Presidio Visitor Center and Fort Point Store.
• Key role in helping store and staff achieve daily, weekly, and monthly sales goals.
• Assist Managers in all aspects of daily operations, cash handling and reconciliation, addressing visitor issues/concerns, running sales floor and supervising staff, inventory, merchandising, store cleanliness and maintenance, and zone/break scheduling.
• Must be able to operate independently at all times, especially with opening, closing, and cash handling procedures for the Fort Point Store.
• Keep informed about Golden Gate National Park sites, events, activities, and developments.
• Maintain positive and respectful relationships with all partners including the Parks Conservancy colleagues, National Park Service, Presidio Trust, etc.
• Check, review, and respond to (if applicable) personal Conservancy emails on scheduled shifts. Cascade communications to staff as directed by Managers.

Interpretive Sales

• Role-model for welcoming, engaging, and always delivering the highest standard of service to all visitors.
• Answer all visitor questions with courtesy, accuracy, and appropriateness.
• Assess and effectively address each visitor's unique and personalized needs.
• Share product knowledge about publications and park products with staff and visitors.
• Complete all retail and cash handling procedures and transactions quickly and accurately.
• Open and close store, reconcile cash drawers, count safe, facilitate change orders for each register
• Assist managers with year-end inventory counts.
• Assist with merchandising and stocking inventory, keeping displays well-stocked, clean and attractive.

Visitor Information and Orientation

• Inform and guide visitors, providing current knowledge about trails and other park information to ensure visitors have an informed and safe visit.
• Provide interpretive information to visitors about the history, science, natural features, key historical figures, stories, activities, and events.
• Provide information about the general visitation experience, natural, and cultural resources, history, stories, and park programs to other GGNRA park sites, plus overall visitor information about the San Francisco Bay Area.
• Provide visitors with basic understanding of the Conservancy's partnerships with the NPS, Presidio Trust, etc., as requested or needed.
• Provide information to visitors about the scope of the Parks Conservancy's work, programs, projects, volunteer opportunities, and other ways for engagement.
• Provide public transportation information to assist visitors travelling to another park sites and various Bay Area destinations, via car, bus, bicycle, train, or on foot.
• Promote and sell memberships, explaining benefits and value of joining the Parks Conservancy and supporting our parks through the donations/round-up Program.

Safety and Security

• Assist visitors and staff during emergencies to ensure safety is always the top priority.
• Communicate quickly and accurately to appropriate parties regarding visitor and employee safety, park resources, facilities, and assets
• Create and maintain productive, positive, and respectful relationships with park partners and colleagues including the National Park Service, Presidio Trust, and Parks Conservancy.
• Communicate directly to Law Enforcement when there are immediate emergencies or threats to visitors and co-workers. Notify Managers as soon thereafter as possible Supervision
• Help Retail Manager and Assistant Managers to supervise and coach staff of sales associates.

Knowledge, Skills, and Abilities:

• Able to work effectively within a professional and cohesive team and organization.
• Passionate and committed to providing and delivering outstanding service/support to all visitors and staff.
• Enjoy working in a busy retail environment with high visitor engagement.
• Clear and concise written and oral communications skills.
• Excellent attendance (reliable, on time, and ready to start work at start of shift
• Able to build effective working relationships with a variety of people, inclusive of different backgrounds, identities, ethnicities, genders, sexualities, ages, and viewpoints.
• Able to operate POS system and handle payment methods accurately and efficiently (cash, credit cards, etc.).

Education and/or Experience:

• High school degree or equivalent preferred.
• Previous retail or comparable experience in working with the public.

Health and Safety:

• Work is performed in a retail, stockroom, and office setting.
• Work is primarily performed standing and walking.
• Work requires squatting, kneeling, and climbing (short step ladder).
• Frequently lifts, carries, and positions objects weighing up to 50 pounds.

Pay Grade/Pay Rate/Benefits: Grade 13 with pay at $24.50/hour. Benefits include health, dental and vision insurance; paid vacation, holidays, personal, and sick days; a 403(b) retirement plan (3% non-elective employer contribution); Employee Assistance Program; employer-matched Commuter Program; employee discounts, and more.