Patient Access Specialist

Patient Access Specialist, Emergency Room (Full Time Nights)Location: San Antonio- Brooks City Base, TexasJob Type: Full-Time NightsShifts: 7:00 pm - 7:00 amShift Commitment: Must be able to work night shifts.Pay Rate: Based on Experience plus Shift DifferentialsComplete Care ER is hiring experienced Patient Access Specialists for our Brooks City Base, TX freestanding emergency room locations. This role supports patient registration, insurance verification, and medical front desk operations. You will be the first point of contact for patients seeking emergency care, and your work directly impacts patient experience and care quality.What You Will DoWelcome patients and complete check in, registration, and front desk dutiesComplete medical insurance verification, eligibility checks, and demographic entryCommunicate with patients and families during high stress situationsMaintain accurate documentation in the EMR or EPM systemCoordinate paperwork and collaborate with clinical teams for smooth patient flowManage phone calls, patient questions, and follow up needsMaintain a professional, organized front desk environmentRequired Experience1-2 years of medical insurance verification experienceTwo to three years of medical customer service or front desk experienceExperience with EMR or EPM systems and MS OfficeBLS certification from the American Heart Association within sixty daysHigh School Diploma or GEDMust be flexible for night weekends and holidaysStrong communication and active listening skillsComfortable working in a fast paced emergency room environmentMust be legally authorized to work in the United States.Why Choose Complete Care Camp BowieCompetitive payOpportunity to work in a respected freestanding ERSupportive leadership and a collaborative teamGrowth opportunities and tuition reimbursementModern, patient centered facilities in the DFW areaFree Emergency Care at any of our Complete Care locationsAbout Complete CareComplete Care operates multiple freestanding emergency rooms across Texas, delivering fast, compassionate care with short wait times and top tier service. Our Southlake ER locations provide full emergency care, diagnostics, and patient centered service. Every team member helps create a calm, efficient, and supportive environment for patients.