Consumer Loan Processor

Job Description

Job Description

REGIONAL federal credit union a growing and leading provider of banking products and services in Northwest Indiana is seeking an experienced Consumer Loan Processor to join our growing team to be housed at either location of Hammond, Valparaiso, or Winfield offices. Qualified applicants must be dynamic, innovative, member-focused, and enjoy working in a goal-oriented, team environment. If you love helping people and want to experience the REGIONAL difference, we would love to meet with you.

Loan Processing, Verification & Pipeline Management:

• Documentation Prep: Prepare, assemble, and verify the accuracy of loan files for consumer, home equity, and business closings (ensuring accurate terms, property vesting, legal descriptions, and signatures).
• Product Verification: Verify and finalize applications and documents for GAP, Extended Warranty, and/or debt protection.
• Loan Verification & Conditioning: Authenticate applicant income, employment, and assets to ensure file completeness proactively gather and review any outstanding stipulations or conditions requested by the underwriter to clear the loan for closing.
• Pipeline Management: Proactively manage an active Consumer & Business loan pipeline, ensuring all files progress efficiently through setup, verification, approval, and closing to meet credit union Service Level Agreements (SLAs).
• Loan Funding: Coordinate and oversee the secure disbursement of loan proceeds via checks, ACH transfers, or wires once all closing conditions are met. 

Title & Collateral Management:

• Title Processing: Process, file, and perfect liens on vehicle titles with the DMV and appropriate state agencies to secure the credit union's collateral.
• Collateral & Payoffs: Complete loan collateral releases, including vehicle title releases, mortgage satisfactions, loan payoff requests, and UCC releases. 

Member Service & Support:

• Application Assistance: Guide members and teammates through the loan application process (in-person, over the phone, or electronically) to gather required financial data and utilize e-signature platforms.
• Relationship Building: Cross-sell lending and other credit union products to deepen member relationships and meet individual/team goals.
• Inbound Communication: Service incoming calls, provide real-time loan status updates, route inquiries to the correct team members, and professionally resolve member issues or complaints.

Administrative, QA & Compliance Excellence:

• Post-Closing Duties: Perform post-closing quality assurance checks to ensure all final executed documents and trailing collateral titles are accurately imaged, archived, and audit ready
• System Maintenance: Update loan data and collateral tracking mechanisms in credit union and third-party loan origination systems (LOS).
• Back-Office Support: Assist with filing, processing letters, insurance claims, paid loan reports, audit preparation, and month-end tasks.
• Compliance: Maintain a comprehensive knowledge of credit union products while ensuring all lending procedures strictly align with internal policies, state DMV guidelines, and federal regulations (including but not limited to Truth-in-Lending, USA PATRIOT Act and Red Flags Rule).
• Operational Flexibility: Perform other duties and special projects as assigned by Management to support the evolving needs of the department and credit union.

Position Requirements:

Education & Experience:

• Required: High school diploma or equivalent.
• Experience: Experience in consumer, home equity, or commercial loan processing, or equivalent lending support experience highly preferred.

Preferred Qualifications:

• Language: Bilingual in English and Spanish is a strong plus.

Key Competencies:

• Strong attention to detail, especially regarding legal, financial, and state documentation (titles, liens, deeds).
• Excellent time management and the ability to multitask in a fast-paced, volume-driven environment.
• Superb verbal and written communication skills.
• Ability to handle confidential financial information with strict integrity.

REGIONAL provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.

Physical requirements are sitting and standing for a length of time. The team member is regularly required to walk, sit, reach with hands and arms, kneel, talk, and hear/listen. The team member must occasionally lift and/or move up to fifty pounds. This position requires viewing of a computer monitor for extended lengths of time.