Guest Service Representative
O'Reilly Hospitality Management
JOIN OUR TEAM! We are proudly managed by O'Reilly Hospitality Management, LLC ("OHM") At OHM, we are:
Location: Cambria Hotel Louisville Downtown - Whiskey Row Essential Responsibilities:
- A forward-thinking (and growing) company offering opportunities to engage your passions through sustainability efforts, health & wellness, community
involvement, & philanthropic outreach efforts. - Committed to empowering Team Members throughout all levels of leadership. Every Team Member has the opportunity to contribute in a unique way, making a real impact.
- Seeking supportive, collaborative, detailed-oriented people to join our team!
- 401(k) & Roth 401(k) with company match - full-time and part-time Team Members are eligible!
- Health, Dental, Vision & Life Insurance
- Paid Time Off, including Paid Parental Leave
- Growth Potential and Career Advancement
- Hotel/Restaurant Travel Perks & Discounts!
Location: Cambria Hotel Louisville Downtown - Whiskey Row Essential Responsibilities:
- Warmly greet guests and assist with registration and room assignments.
- Handle guest inquiries about hotel services, dining, entertainment, and travel directions.
- Manage room availability, guest accounts, and billing.
- Post charges, process payments, and make change.
- Make reservations and handle guest requests, including safekeeping of valuables.
- Communicate effectively with other departments.
- Follow hotel credit policies and ensure accurate cash handling.
- Support team members and take on additional responsibilities as needed.
- Strong leadership, communication, and organizational skills.
- Ability to multitask, prioritize, and solve problems.
- Proficiency with PMS and Microsoft Office.
- High School diploma or GED preferred.
- Hospitality customer service experience preferred.
- Flexible schedule, including nights, weekends, and holidays.
- AM & PM shifts available.
- Standing for long periods, light lifting up to 40 pounds.
- Indoor environment with minimal exposure to adverse conditions.
Vacancy posted 8 hours ago
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