Referral Coordinator

JOB SUMMARY

The Referral Coordinator is responsible for coordinating & processing referrals as requested by our providers for patients that are in need of internal & external consults, working closely with the clinical staff, outside care providers and our patients getting them scheduled and seen appropriately.

DUTIES AND RESPONSIBILITIES

• Ensure referrals ordered for multiple locations are processed the same day to next day
• Arrange & coordinate appointments for patient’s outside our offices
• Scheduling patients with our internal specialists for Neurosurgery, Rheumatology, Behavioral Health, Addictionology & Pain Management when ordered
• Reviewing referral diagnosis codes & CPT codes as we process the referral
• Collecting pertaining documentation for each referral and working closely with our providers, patients, & outside care providers
• Weekly reports tracking outgoing referrals, home health referrals, & SCS
• Following up in a timely manner on phone notes, referral status updates, voice mails, & emails pertaining to outgoing referrals
• Collaborates with NSG coordinator, scheduling, & pre-authorizing teams regarding procedures, office visits, home health & insurance
• Import vital documents into patient’s charts pertaining to referrals, procedures, & home health
• Has regular and predictable attendance.
• Adheres to Advanced Pain Care policies and procedures.
• Performs other duties as assigned.