Digital Technician

About The Role Our Authentication Centers (warehouses) are where the magic happens! The Art & Science of Real comes to life within our facilities located in New Jersey and Arizona — combining the knowledge of hundreds of luxury experts with cutting-edge, proprietary technology. As a Digital Technician in our Photography department, you will support the Photo Production team by troubleshooting technical issues throughout the studio. If you are a self-motivated individual who thrives in a fast-paced, metrics-driven environment, this could be the perfect match! What You Get To Do Every Day Help maintain the studio and equipment in a safe and organized manner Respond to all tech related issues to ensure no loss of production time as possible Uses data capture skills to analyze data and create solutions to reduce studio mistakes in the future What You Bring To The Role Minimum Requirements Drive to achieve results both individually and as a team Exceptional attention to detail and organization skills Strong written and verbal communication skills with ability to tailor communication style to suit the target audience; executive presence Adaptability and openness to change A growth mindset with a solutions focus Preferred Requirements Proficiency with Adobe Suite, Canon EOS system, G Suite, and Mac OS X Compensation, Benefits, + Perks $50 in monthly food credits to apply to snacks and meals that are available for purchase on site Employee Stock Purchase Plan 401K with Company Match Medical, Dental & Vision Insurance Paid parental leave 9 Paid Company Holidays 18 Paid Time Off (PTO) Days (PTO starts accruing on first day of work) State of the art, climate-controlled warehouse facility Find out more about our Benefits here. The expected hourly rate for this role is $22-$22. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR’s total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits. The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with 37 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art, and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service. The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.