Deployment Coordinator

Deployment Coordinator

Lead weekly planned and emergency deployments for PPL Customer Service applications. Orchestrate and coordinate pre-deployment activities. Secure required Cloud support, Database support, and other technical resources. Maintain deployment schedules, checklists, implementation plans, and readiness tracking materials. Maintain a deployment registry documenting successful, failed, and postponed deployments. Conduct weekly business touchpoint meetings to: Review test plans. Confirm post-deployment validation coverage. Align teams on deployment readiness expectations. Facilitate deployment readiness meetings and go/no-go discussions. Coordinate deployment communications and post-deployment follow-ups. Collaborate with Scrum Masters across the value stream to support successful releases. Remove technical barriers before and during deployments. Assist business partners with deployment-readiness troubleshooting, including access and permissions issues affecting QA test scripts. Coordinate validation activities and confirm completion of: Smoke testing. Business verification. Operational handoffs. Work with cross-functional teams to drive accountability and maintain Root Cause Analysis outcomes. Maintain communication among vendors, contractors, and PPL IT. Minimize QA environment overlaps and mitigate dependency risks that could delay application releases. Identify and escalate: Deployment blockers. Schedule conflicts. Environment readiness concerns. Risks and issues. Required approvals. Open action items. Drive deployment issues and action items through successful completion.

Key Skills

Strong understanding of deployment, release, change, and implementation coordination practices. Ability to organize complex deployment activities across multiple teams, systems, environments, vendors, and contractors. Skilled in managing: Deployment schedules. Checklists. Dependencies. Risks and issues. Approvals. Action items. Deployment records. Recurring communication cadences. Strong written and verbal communication skills. Experience preparing stakeholder updates, organizational deployment communications, and executive-ready status summaries. Strong analytical, organizational, troubleshooting, and problem-solving abilities. Familiarity with production support, DevOps, change management, QA environments, application release environments, and post-deployment validation practices.

Agile / Digital Experience

Support Agile delivery teams and coordinate release activities across: Sprints. Program increments. Projects. Value stream milestones. Understand relationships and responsibilities across Product Owners, Scrum Masters, technical leads, testing teams, operations, business stakeholders, vendors, and contractors. Manage release readiness, deployment tasks, implementation dependencies, test plan alignment, and validation activities within backlogs or release plans. Coordinate cross-functional release activities to ensure alignment between Agile delivery and deployment requirements.

Individual Skills

Strong communication skills with the ability to align cross-functional teams and employees at all organizational levels. Communicate deployment timing, readiness, risks, responsibilities, and required decisions effectively. Collaborative coordinator who keeps teams organized, informed, accountable, and focused on successful implementation outcomes. Build effective working relationships across teams with different operating models, priorities, and team dynamics. Strong stakeholder management and coordination skills.

Mindset & Behaviors

Proactive, organized, and detail-oriented approach to deployment coordination. Keep teams aligned, informed, and prepared for upcoming releases. Comfortable working in environments with ambiguity and changing priorities. Adapt quickly to changing dependencies, risks, and deployment conditions. Flexible schedule with availability to support deployments from 9:00 PM to 12:00 AM once or twice per week. Willingness to provide occasional weekend support for larger releases. Open to learning different aspects of the organization and understanding how teams work together to support multi-year PPL systems expansion. Anticipate deployment risks and drive follow-through without requiring direct authority. Promote transparency, accountability, clear communication, positive attitude, and a team-first approach. Remain calm under pressure and focused on executing clean, well-coordinated deployments.