Field Service Technician

Job Description Job Description Field Service Technician Resound Networks Do you enjoy working both indoors and outdoors, staying active, and interacting with people? Are you looking for a role where you have independence, control over your success, and the opportunity to grow? Do you take pride in solving problems and delivering a great customer experience? If so, Resound Networks is looking for you. Resound Networks is a rapidly growing Internet Service Provider (ISP) serving cities and rural communities across multiple states. We are a team-driven organization focused on one mission: Get customers connected and keep customers connected. We are seeking a motivated and reliable Field Service Technician to join our team. This role is critical to our success and directly impacts customer satisfaction every day. What You Should Know Up Front * No experience required — we will train you * This is not an office or IT desk job * This role is physically demanding and requires working outdoors in various weather conditions * You must be willing to work hard, stay active, and continuously learn * Must be at least 21 years old due to DOT-regulated interstate driving and trailer-towing responsibilities associated with this position. If you're looking for a desk job, this is not the role. If you're looking for a career where you can grow and take ownership, this is it. Schedule * Monday - Friday (5/8 schedule) * This schedule may evolve over time based on business needs * Overtime may be available based on workload but is not guaranteed What You'll Do * Install internet service for new customers and complete all required documentation * Perform service calls to troubleshoot and resolve customer issues * Conduct site surveys to determine optimal installation solutions * Educate customers on Wi-Fi performance and best practices for their home * Ensure all work meets Resound quality and safety standards * Maintain company equipment, tools, and inventory * Complete jobs efficiently while delivering a high-quality customer experience What We're Looking For * Strong work ethic and willingness to learn * Ability to work independently and stay accountable * Customer-focused mindset with strong communication skills * Basic computer knowledge * Problem-solving and troubleshooting ability * Good judgment and decision-making skills * Ability to work in indoor and outdoor environments Preferred Experience (Not Required) * Cable, telecom, or low-voltage experience * General labor, construction, or maintenance background * Military or field service experience * Customer service experience Why Resound Networks? * Paid training — no experience needed * Clear path for growth and advancement * A fast-growing company with long-term career potential * A team that values accountability, quality, and performance If you're ready to work hard, learn a valuable skillset, and build a career—not just get a job—we want to hear from you. Company Description Resound Networks LLC is a growing internet service provider (ISP) serving over 500 communities across 8 states. Resound offers reliable and affordable high-speed internet services to residential and business customers. We are looking for a dynamic individual to join our growing team. Company Description Resound Networks LLC is a growing internet service provider (ISP) serving over 500 communities across 8 states. Resound offers reliable and affordable high-speed internet services to residential and business customers. We are looking for a dynamic individual to join our growing team.