General Manager

JOB RESPONSIBILITIES (including but not limited to): Hire, train, motivate employees with feedback and coaching Conduct employee performance evaluations to assess growth and build career paths Conduct bi‑weekly inventory assessments of rotating ingredients Order/purchase ingredients and supplies Manage store efficiently each day in order to never sell out of cookies Oversee quality control Manage catering orders Supervise production and forecast production needs Maintain a clean and organized kitchen, achieving our quality standards Communicate with owners on day‑to‑day operations and be in good standing with all leadership Build and manage employee’s schedule Responsible for consistent internal Slack communication Monitoring store activity and ensure it is properly provisioned and staffed Understand and track reports to manage and execute store metrics for performance Complete store administration and ensure compliance with policies and procedures Keep up with corporate posts & information on Crumbl’s internal app Develop business strategies to increase store traffic and optimize profitability Demonstrate excellent communication, leadership, coaching, and interpersonal skills Time management, planning, and organizational skills Conflict resolution for customers and employees Exemplify excellent character and high performance Ability to build & maintain a fun work environment Acquire knowledge and skills for all positions and fill‑in as needed by leading from‑the‑front Ensure high levels of customer satisfaction through excellent hospitality #J-18808-Ljbffr