Express Service Advisor

Express Service Advisor

As an Express Service Advisor at Steve Moyer Subaru, you will be the face of our service lane, owning the customer experience from start to finish. Serving as the first point of contact for our customers, a positive and professional demeanor is essential. You will greet vehicle owners as they arrive, clearly explain the repair process, and ensure each customer feels valued and informed. We warmly invite individuals new to the automotive industry who are eager to learn, grow, and advance their careers in a supportive environment. At Steve Moyer Subaru, our mission is to cultivate lifelong relationships with our customers by delivering exceptional service. We believe that happy employees create happy customers, and we reward those who demonstrate dedication and motivation. Every member of our team is vital to our continued success, and we are committed to consistently providing the award-winning service and value our community has come to expect.

Responsibilities

• Warmly greet customers in the service drive, ensuring prompt, courteous, and effective service at all times.
• Conduct thorough vehicle walk-arounds to identify and communicate necessary maintenance or repairs.
• Accurately write and invoice repair orders, maintaining clear and professional documentation.
• Take full ownership of the customer experience by performing additional tasks that leave a positive and lasting impression on every customer.
• Provide concierge-level support for all owner inquiries, both over the phone and in person, ensuring no customer concerns are overlooked or mishandled.
• Advise customers honestly and thoughtfully on necessary repair and maintenance work, always prioritizing their best interests.

Requirements

• Organized with a friendly and approachable personality.
• Ability to thrive in a fast-paced, dynamic work environment.
• Excellent time management skills to efficiently handle multiple tasks and responsibilities.
• Strong communication skills to effectively engage with and assist customers.
• Automotive knowledge or dealership experience is advantageous but not required; we provide comprehensive training to the right candidate.
• Professional and well-groomed appearance reflecting the standards of Steve Moyer Subaru.
• Possession of a clean driving record.
• Willingness to undergo a pre-employment background check and drug screening.

Benefits

• Competitive hourly wage with overtime opportunities – salary ranges between $37,000 and $45,000 per year, paid bi-weekly
• Comprehensive medical benefits
• 401(k) retirement plan
• Paid time off and vacation for full-time employees
• Opportunities for career growth and advancement
• Paid training to support your success
• Company-provided uniforms
• Employee vehicle purchase programs
• Family-owned and operated dealership with a strong community focus
• Long-term job security
• Flexible work schedule with some Saturdays required
• Closed on Sundays for employee rest and balance
• Discounts on products and services

About the Company

Steve Moyer Subaru is proud to be a family-owned and operated dealership dedicated to serving the Leesport, PA community with integrity and excellence. We believe that investing in our employees creates a positive and rewarding environment that reflects in our service. Our commitment is to uphold the highest standards in customer care and to foster a workplace where everyone can thrive. We are an equal opportunity employer and strictly prohibit discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.