Guest Services Staff | Part-Time | Addition Financial Arena

Guest Services Staff | Part-Time | Addition Financial ArenaGuest Services staff are the primary contact with the guests at the facility. Employees are required to have knowledge of the building and its services and also to provide a safe and enjoyable environment for the guests. Employees will fill ticket taker, usher, guest services, and greeter positions. This role pays an hourly rate of $15.00. Benefits for Part-Time roles: 401(k) Savings Plan, 401(k) matching. This position will remain open until November 13, 2026.About the VenueAddition Financial Arena is a multi-purpose entertainment arena located on the University of Central Florida campus. The arena features up to 10,000 seats and hosts a wide variety of events ranging from nationally renowned artists, family shows, college and professional sporting events, trade shows, and conventions. The Arena is home to the University of Central Florida Knights Men's and Women's Basketball, Women's Volleyball and the Pro Volleyball Federation's Orlando Valkyries.ResponsibilitiesBe familiar with ticketing, seating locations, procedures and building policiesAble to handle large groups of guestsMaintain control of your assigned sections or areaAnticipate and correct any trouble situations in your areaKnow general building information and locations of various amenitiesEnsure areas are safe for patrons and staffMonitor alcohol consumption and related issuesProvide exceptional customer service to all patronsOccasionally assist with breakdown after eventsPerform other duties as assignedQualificationsPrevious experience in customer service is preferred. Experience as an usher or ticket taker is a plusHigh School Diploma (or GED) preferredAbility to manage high-stress situations and remain flexibleAble to stand for extended periods of timeAble to work a variety of events, including children's shows, theatre performances, and loud concertsMust be friendly, courteous, pleasant, outgoing, and polite with a positive attitudeMust be able to adhere to all company policies and proceduresBilingual skills are a plusFirst aid or CPR trainedAbility to work holidays (i.e., Thanksgiving, Christmas, Hanukkah, New Year's, Easter, etc.)Must be available for at least half of all events occurring each month, year-roundStrengthened by our Differences. United to Make a DifferenceAt OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.Equal Opportunity EmployerOak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.