Client Service Manager II

Overview Gallagher is looking for a Client Service Manager to join our Commercial team. In this role, you’ll work closely with clients and colleagues to provide exceptional service and deliver tailored insurance solutions. You’ll build strong relationships, solve challenges, and ensure every interaction adds value. This is an opportunity to grow your career while making a meaningful impact. How you'll make an impact Manage the renewal process by gathering client information, analyzing their needs, and delivering timely, tailored solutions. Identify gaps in coverage, review claims, secure existing business, and drive the sale of additional services and lines of coverage. Build and maintain strong relationships with clients and carrier partners through timely responses and excellent customer service, ensuring trust and satisfaction. Help your team address client risk management needs through consultative conversations and personalized strategies. Mentor team members by delegating tasks, providing transparent feedback, encouraging continuous learning, and fostering professional growth. Conduct regular audits to ensure compliance with regulations and maintain high service standards. Maintain accurate and up‑to‑date client and policy data using Gallagher’s systems. Use Gallagher’s technology to enhance productivity, streamline processes, and deliver quality results. Manage multiple priorities effectively, ensuring all tasks are completed on time and meet client expectations. About You Bachelor's degree with a minimum of 3+ years client service and/or claims management experience, or a high school degree/GED with a minimum of 8+ years client service and/or claims management experience. A Property and Casualty Insurance License. Proficiency in Microsoft Office. A desire to build relationships and deliver results. Adaptability and resilience in managing shifting priorities. A collaborative mindset to work with teams across Gallagher. Compensation and benefits We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to, previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, we also offer a wide range of benefits. Minimum core benefits you’ll get, depending on your job level these benefits may improve: Medical/dental/vision plans, which start from day one! Life and accident insurance 401(K) and Roth options Tax‑advantaged accounts (HSA, FSA) Educational expense reimbursement Paid parental leave Other benefits include: Digital mental health services (Talkspace) Flexible work hours (availability varies by office and job function) Training programs Gallagher Thrive program – elevating your health through challenges, workshops, and digital fitness programs for overall wellbeing Charitable matching gift program And more… Equal Employment Opportunity Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors, or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non‑conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer‑employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business. #J-18808-Ljbffr Arthur J. Gallagher & Co. (AJG)