Dispatcher/ Customer Service Representative (CSR)

Join The Mr. Rooter Plumbing Team!Are you organized, customer-focused, and thrive in a fast-paced environment? Mr. Rooter Plumbing is looking for a dependable and motivated Dispatcher/Customer Service Representative (CSR) to join our growing team!This role is essential to the success of our daily operations by providing excellent customer service, managing technician schedules, coordinating service calls, and ensuring smooth communication between customers and field technicians.If you are detail-oriented, professional, and enjoy helping people, we would love to meet you!CompensationCompetitive hourly pay based on experience, skill level, and qualifications.What You'll DoAnswer incoming customer calls professionally and courteously.Schedule plumbing service appointments and maintain technician calendars.Dispatch technicians efficiently based on availability, location, and urgency of calls.Communicate job details clearly to technicians and customers.Follow up with customers regarding appointments, estimates, and completed work.Maintain accurate customer records, job notes, invoices, and documentation.Assist with rescheduling, emergency requests, and routing changes as needed.Monitor technician progress throughout the day and adjust schedules accordingly.Support office operations and administrative tasks when necessary.Deliver exceptional customer service and maintain a positive, professional attitude.What We're Looking ForPrevious dispatching, customer service, call center, or office experience preferredStrong communication and multitasking skillsCSR/ Dispatching Plumbing experience a plus!Excellent organizational and time management abilitiesAbility to remain calm and professional in a fast-paced environmentComfortable using computers, scheduling software, and multiple phone systemsStrong problem-solving and customer service skillsDependable, detail-oriented, and team-focusedPlumbing or home service industry experience is a plusWhy Join Mr. Rooter Plumbing?What We Offer:Professional advancement through sponsored training and continuous developmentHealth & wellness package including medical, dental, vision, short-term disability, and life coverageFlexible scheduling optionsEvery Other Weekend OffClosed SundaysStable, year-round workCompany-wide family events and team celebrationsSupportive team environment and growth opportunitiesReady to Join the Team?Apply Within Today!