IT Support Specialist

Job Description

Job Description

Position Title : Support Specialist

Job Description : The Support Specialist is responsible for providing both remote and onsite support to Novus Insight’s clients. Novus Insight’s headquarters is in East Hartford, CT. This position is in-person, working with clients in the greater Hartford area, with local travel to client sites.    

What We Offer: Total Rewards & Benefits

At Novus Insight, we care about your total well-being. We offer a highly competitive compensation package along with comprehensive benefits tailored to support your health, financial security, and work-life balance.

Health & Wellness

• Comprehensive Medical, Dental, and Vision Insurance: Multiple plan options available through Cigna/Wellnet (medical); Aetna (dental); and Equitable/VSP (vision) with significant employer premium contributions. Coverage begins the first of the month following 30 days of FT employment.
• Flexible Spending Accounts (FSA) / Health Savings Accounts (HSA): Pre-tax accounts for medical and dependent care expenses [HSA depending on medical selection].
• Mental Health Support: Free, 24/7 confidential counseling and resources through our Employee Assistance Program (EAP).

Financial & Retirement Security

• 401(k) Retirement Plan: Eligible to enroll the first of the month following 30 days of FT employment. We offer a safe harbor match of up to 3.5% (2 year cliff vesting), and a company match of up to 1.5% (6 year graded vesting), based on employee contributions.
• Life & AD&D Insurance: 100% company-paid basic life insurance policy up to 3x your earnings (cap of $310k), with options to buy up supplemental coverage.
• Disability Insurance: Company-sponsored Short-Term and Long-Term Disability coverage to protect your income.

Time Off & Balance

• Paid Time Off (PTO): Generous progressive PTO plan starting at 4.8 weeks per year. In compliance with CT state law.
• Paid Holidays: 6 observed paid company holidays per calendar year.

Family & State-Sponsored Benefits

• Connecticut Paid Leave (CTPL) Support: Fully integrated HR assistance for accessing wage-replacement benefits under the CT Paid Leave Authority for qualifying reasons (e.g., bonding with a new child, serious family health conditions, or military family needs).

Growth & Perks

• Collaborative, fun, and high-tech culture
• Professional Development: Tuition reimbursement and training for approved certifications and courses; skills development & mentoring opportunities.
• Apprenticeship program – we grow our own!
• Profit Sharing – our success is your success.
• Referral & Spot bonuses
• Pet Insurance: For your furry family member.

Essential Functions and Responsibilities:  

·      Provides support to employees and customers in resolving complex or escalated technology issues  

·      Troubleshoots software and hardware issues on laptops, desktops, tablets,  smartphones, servers, and or/network equipment  

·      Installs new software releases and system upgrades  

·      Performs system backup and recovery  

·      Monitors system configuration to ensure data integrity  

·      Resolves software related problems  

·      Assists in developing standard information technology procedures  

·      Provides assistance to the client organization's computer users through phone, email, or in-person visits  

·      Analysis, diagnosis, and resolution of complex desktop problems for end-users, along with recommending and implementation of corrective solutions  

·      Assists with the installation of new hardware and software and help train employees on its use  

·      Assists in the maintenance and inventory of client equipment, consisting of but not limited to PCs, monitors, phones, laptops, printers and other components  

·      Performs system backup and recovery  

·      Monitors system configuration to ensure data integrity  

·      Configures and manages Office 365 environments: OneDrive for Business, SharePoint, Exchange Online, Azure AD, Microsoft Teams, Security and Compliance Center  

·      Assists in developing standard information technology procedures  

·      Self-motivated and self-directed with the ability to independently prioritize and execute tasks in a fast-paced environment while maintaining a positive attitude.  

Job Qualifications :

·      Education: Associate’s Degree in technology field, or equivalent experience preferred

·      Experience: 1-3+ years’ experience in providing technical support. Previous experience is a must.

·      Skills: Advanced computer skills. 

Physical Demands & Work Environment: The person in this position needs to frequently move about inside the office. Continually operates a computer. Requires the ability to manipulate small parts. The person in this position continually communicates with individuals; must be able to exchange accurate information in these situations. Must be able to view electronic information. Occasionally moves equipment. Frequently travels to business-related sites.  

Generally normal conditions with reasonable workstation flexibility. Moderate noise (business office with computers and printers, light traffic).  

Reports to:  Manager of Professional Services

Manage Others: No  

Job Type: Specialist  

Employee Type: Non-Exempt, Full Time

Compensation: 63k+ starting

Travel: Frequently (mileage reimbursement provided)  

Relocation: No  

With administrative offices located in East Hartford, CT and Jacksonville, FL – Novus Insight is a resource that leads and inspires innovation through state, regional, and national partnerships in information technology. We help smaller organizations “get out of the IT business” with managed services and IT leadership. For larger organizations with internal IT teams that are seeking critical skills or capabilities, Novus Insight can provide IT consulting, project support and management. The Novus team has a broad array of technical competencies and is always working with the latest technologies to leverage the best of what’s next.

Novus Insight is an Equal Opportunity Employer, M/F/D/V. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Vet-Friendly Employer.

Novus Insight emerged in 2010 from the IT department at the Connecticut Center for Advanced Technology, a nonprofit headquartered in East Hartford, CT. We started business operations as a managed IT service provider for the types of organizations that we know best – K-12 education, nonprofits, and local government. Our philosophy was – and still is — to always do the right thing for clients, whatever it takes. Then, through strong relationships, business will flourish. Our employees are thrilled when they solve problems and help their clients. We don’t let anything get between our consultants and our clients and it is why clients stay with us year after year and refer Novus to others.
Our approach has worked. Today, we have grown to over 70 employees, with offices in Connecticut and Florida and clients across the country. We have expanded our services to include cybersecurity, application development, and technology consulting. Our strategic relationships continue to provide value for our clients. Our clients continue to provide us with new opportunities including work in insurance, legal, crisis communications, and councils of government.

Company Description

Novus Insight emerged in 2010 from the IT department at the Connecticut Center for Advanced Technology, a nonprofit headquartered in East Hartford, CT. We started business operations as a managed IT service provider for the types of organizations that we know best – K-12 education, nonprofits, and local government. Our philosophy was – and still is — to always do the right thing for clients, whatever it takes. Then, through strong relationships, business will flourish. Our employees are thrilled when they solve problems and help their clients. We don’t let anything get between our consultants and our clients and it is why clients stay with us year after year and refer Novus to others.\r\nOur approach has worked. Today, we have grown to over 70 employees, with offices in Connecticut and Florida and clients across the country. We have expanded our services to include cybersecurity, application development, and technology consulting. Our strategic relationships continue to provide value for our clients. Our clients continue to provide us with new opportunities including work in insurance, legal, crisis communications, and councils of government.