RCM Team Lead - Hybrid Remote (Billing & Claims)

Job Summary This is a potential hybrid-remote position that requires up to 90 days in office training. After training, may be eligible to work a hybrid-remote schedule which will include 2-3 in office days per week. Proactively establish consistent and reliable resource for all Claims, Billing, and Payment Posting staff. Position is responsible for monitoring, identifying, and resolving team performance opportunities. Position will work closely with Manager to address known performance issues. About the Company Centerprise is a professional services organization providing consulting and Revenue Cycle Management services to Federally Qualified Health Centers (FQHCs). We are located outside Cincinnati, Ohio, and conduct business nationally. Essential Duties and Responsibilities Competently operates standard office equipment, EHR software(s), and phone system. Monitor assigned team performance against organizational and RCM goals. Monitor workloads of team to ensure completion of designated assignments and proactively identify and resolve issues. Provide feedback to Manager on teams to optimize efficiency and balance workloads. Facilitate consistent communication among RCM Team and Clients. Work with RCM clients to improve processes and be available to answer questions for Clients. Track PTO and attendance for designated team. Proactively identify and resolve workflow deficiencies. Perform all Medical Claims Specialist duties for designated inventory, including, but not limited to, claim scrubbing, electronic claim submission, denial management, A/R follow‑up. Backup/support staff in their absence. Perform monthly audits on team members and report gaps to the Management team. Train and onboard new staff. Provide continual training and education to current staff. Participate in month‑end reconciliation and payer analysis process. Participate in Client meetings, presenting information related monthly charges, collections, adjustments, A/R, etc. Excellent Written and Oral Communication. Detail orientated and attentive to accuracy. Other duties as assigned. Qualifications To perform this job successfully, an individual must be able to perform each essential duty completely. The requirements listed below are representative of the knowledge, skill and/or ability required. Minimum Qualifications To be eligible for remote portion, must have reliable Internet connection with a minimum download speed of at least 5Mbps, and upload speed at least 1 Mbps. Must have a dedicated work area with a door. High School Diploma or Equivalent (GED), Associate Degree in Business Administration or Healthcare Management preferred. 2+ years of medical billing experience required. FQHC billing experience is a plus. Supervisory/Team Lead experience required. Knowledge of Medical Terminology, CPT and ICD-10 Coding, Electronic Billing, and HIPPA. EHR experience is required. Preferred experience with NextGen, eClinicalWorks, and/or Epic. Excellent written and oral communication skills. Must be able to work with sensitive information in a confidential manner. Knowledge of Medical Terminology, CPT and ICD-10 Coding, Electronic Billing, and HIPPA. Pay $25–$27/hour based on experience. Competitive benefits package, including options to enroll in the following programs: Health, Dental, Vision, Life, Short Term Disability, Long Term Disability, Flex Savings Accounts. 401(k) Program with competitive company match. Courtesy Plan, full‑time staff and their immediate family members are eligible for courtesy treatment at any HealthSource of Ohio office up to $500 per family. PTO and Long‑Term Sick Bank: full‑time employees earn up to 25 days per year in first calendar year: 15 days of Paid Time Off (PTO), and 10 days of Long-Term Sick Bank (LTSB). Quarterly Bonus Incentive Program. Schedule Monday to Friday; no evenings, or weekends. Potential hybrid remote position, up to 90 days in office training required. After training, may be eligible to work a hybrid‑remote schedule which will include 2‑3 in office days per week. Work Location: Hybrid remote in Loveland, OH 45140. Must be able to commute or plan to relocate before starting work. Centerprise Inc. is an Equal Opportunity/Affirmative Action Employer. #J-18808-Ljbffr