Business Technology - Project Manager

Job Description

Job Description

Jollibee is the largest restaurant company in the Philippines, operating more than 3,000 restaurants across brands such as Burger King Philippines, Chowking, Greenwich Pizza, and Red Ribbon, with a growing international footprint. As the 100% owner of Smashburger, Jollibee is focused on strengthening its U.S. presence while continuing global expansion through new unit growth, remodels, and acquisitions. With additional investments such as The Coffee Bean & Tea Leaf, Jollibee is advancing its vision of becoming one of the top five restaurant companies in the world.

Jollibee is defined by a culture of trust, humility, collaboration, decisiveness, and executional excellence.

Position Overview

The Business Technology – Project Manager is responsible for leading and coordinating all technology delivery efforts supporting new restaurant openings (NROs), remodels, and acquisitions. This role partners closely with Store Development, Operations, Franchisees, and cross-functional teams to ensure timely, consistent, and scalable deployment of restaurant technology.

In addition to execution, this role plays a key part in program governance, project standardization, and continuous improvement , ensuring technology rollouts are predictable, well-documented, and aligned with broader business and PMO objectives.

Key Responsibilities

Technology Delivery & Execution

• Lead end-to-end technology implementation for new restaurant openings, remodels, acquisitions, and special projects, including networking, POS, security systems, and in-store technology.
• Coordinate with Store Development and Operations to define and deliver technology requirements for each project scope.
• Ensure all systems are installed, tested, and fully operational prior to turnover to Operations.
• Develop and maintain standardized processes for staging, shipping, installation, and field validation of IT equipment.
• Travel to project sites as needed to ensure execution quality and represent Business Technology in the field.

Program & PMO Responsibilities

• Manage multiple concurrent projects using structured project management methodologies, ensuring adherence to timelines, scope, and quality expectations.
• Develop and maintain project plans, milestones, and status reporting across all NRO and remodel initiatives.
• Track and manage project risks, issues, and dependencies , escalating appropriately and driving resolution.
• Establish and maintain standardized templates, workflows, and playbooks for repeatable execution across brands and locations.
• Coordinate cross-functional project alignment across IT, Operations, Security, Procurement, and Store Development teams.
• Support portfolio-level visibility by maintaining accurate dashboards, reporting metrics, and project documentation.
• Ensure compliance with internal processes, including procurement (S2P), security assessments, and audit readiness requirements.
• Lead or contribute to post-project reviews , capturing lessons learned and integrating improvements into future deployments.

Vendor & Stakeholder Management

• Manage relationships with technology vendors, service providers, and installation partners to ensure delivery quality and accountability.
• Oversee procurement coordination to ensure timely ordering, delivery, and installation of all required technology components.
• Serve as the primary point of contact for Franchisees on all technology-related topics, ensuring clear communication and alignment.
• Collaborate with internal stakeholders to gather requirements, validate solutions, and ensure smooth handoffs.

Knowledge Management & Continuous Improvement

• Maintain and update a centralized knowledge base of technology standards, configurations, and deployment processes.
• Identify opportunities to improve efficiency, reduce cost, and enhance scalability of technology rollouts.
• Stay current on restaurant technology trends and recommend enhancements aligned with business objectives.

Qualifications

• Strong project management and organizational skills, with the ability to manage multiple concurrent initiatives.
• Proven ability to drive execution in a fast-paced, multi-site deployment environment.
• Excellent communication and stakeholder management skills across technical and non-technical audiences.
• Ability to work independently in a remote and field-based environment.
• Strong problem-solving skills with a proactive, solution-oriented mindset.
• Experience working with franchise partners and cross-functional teams.

Technical Experience

• Working knowledge of NCR Aloha POS, NCR Back Office (NBO), and restaurant technology environments.
• Experience with networking, hardware deployment, and in-store IT systems.
• Familiarity with PCI and security compliance requirements.
• Experience using project management tools such as Asana (or similar platforms).

Additional Requirements

• Ability to travel regularly (up to 5 days at a time).
• Passport or ability to obtain one preferred.
• Physical ability to lift up to 50 lbs.
• 3+ years of relevant experience in IT, business technology, or restaurant systems support.

Preferred Skills

• PMO Certifications
• Experience with:
• Command Center (CMC)
• Configuration Center (CFC)
• Mobile Device Management (MDM)
• iPad/tablet support

Digital menu boards and in-store media systems

Location: Hybrid or remote. Remote candidates nationwide are welcome to apply, with preference given to those based in Los Angeles or Denver.

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