Customer Service Representative

Customer Service RepresentativeVantage is a fully integrated, multi-vertical business aviation firm that specializes in all things private aviation. Hangar leasing, fuel and ground handling support, aircraft management and charter services, flight training schools, and turbine maintenance services are all within our scope of capability and expertise. Vantage Aviation is a private equity backed, fully integrated business aviation firm pursuing FBO, MRO, and 135 charter acquisitions and development opportunities throughout North America.We seek opportunities where airport sponsors and their aviation stakeholders can benefit from our highly integrated, full-service offering. Our menu of services meet the highest Minimum Standards of Service within the industry, allowing us to provide a better service for all those who enjoy the benefits of general and business aviation.Position Summary:The Customer Service Representative (CSR) is responsible for day-to-day front desk interaction with aviation customers at Vantage Aviation's FBOs. This position plays a key role in delivering world-class customer service while supporting daily FBO operations. The CSR role requires frequent computer use, radio communications, multitasking, and a high level of focus in a fast-paced and dynamic aviation environment.Essential Responsibilities & Duties:Greet and welcome all customers to Vantage Aviation, providing professional service and assistanceAccurately receive, dispatch, and process customer purchases and fuel transactionsCollaborate closely with pilots and team members to meet or exceed customer service expectations, including coordinating transportation, assisting with lodging, and handling passenger baggageMaintain a working knowledge of the facility, available services, and surrounding areaReplenish supplies across all areas—including customer-facing spaces, the lobby, office, and restrooms—as needed, ensuring compliance with Vantage standards for complimentary beverages and guest amenitiesUtilize computers, radios, and point-of-sale systems as part of daily operationsMaintain a professional, organized, and customer-focused front desk environmentPerform other duties as assignedRequired Qualifications:Strong verbal and written communication skillsAbility to multitask effectively in a fast-paced environmentAbility to comprehend and perform basic math functionsWillingness to work evenings, weekends, and holidays as requiredHigh school diploma or equivalentAbility to pass a background check and drug screenPreferred Qualifications:1+ year of experience in hospitality, customer service, or a related fieldSome aviation experienceExperience with telephone systems, computers, cash registers, and point-of-sale (POS) equipmentAbility to maintain records in a well-organized mannerSome college education preferredTravel Requirements:NoneWorking Conditions & Physical Demands:Work performed in a busy front desk and aviation operations environmentProlonged periods of standing, sitting, and computer useAbility to maintain focus and accuracy in a fast-paced settingAbility to work in a cold weather environment and assist with snow removal as neededAbility to lift, carry, and pull up to 20 poundsBenefits:Medical, dental, and vision insuranceHSA with company match for applicable plansCompany-paid Short-Term Disability and Basic Life and AD&DPaid time off401(k) with company matchEmployee Assistance ProgramVantage Aviation is an Equal Opportunity Employer. We are committed to fostering an inclusive workplace and providing reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and applicable state or local laws. This job description outlines the essential functions of the role. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions without imposing undue hardship on the organization. If you require reasonable accommodations during the application or interview process, or to perform the essential functions of this position, please contact View email address on click.appcast.io Aviation is committed to a safe and productive work environment and operates as a drug- and alcohol-free workplace. Drug and alcohol testing may be required in accordance with law and company policy, including for reasonable suspicion or following a workplace accident or injury. Violations may result in disciplinary action, up to and including termination.