Training Coordinator

Regular | The Greenbrier Hotel | United States Posted On 05/27/2026 Job Information Department Name: Human Resources Hospitality Salary: $18.00 per hour City: White Sulphur Springs State/Province: West Virginia Zip: 24986 Responsibilities Provide visible, high-energy service. Demonstrate a positive attitude, excellent guest service skills and be a team player within the HR department and the company as a whole. Develop, coordinate and deliver resort-wide service training to include web-based, printed manuals, group sessions, training videos and more. Design, plan and present team member orientations. Produce and maintain a training calendar. Partner with VP of Human Resources to research and coordinate training topics/programs with all managers. Reviews existing training materials produced by third parties to determine appropriateness and relevance. Modifies or creates course materials and training manuals to meet specific training needs. Presents in-person and online training sessions for new hires and existing team members. Schedules training sessions, organizes information technology and other equipment, and manages course enrollment. Monitors training programs and manuals to ensure that they are effective and up-to-date and makes updates as necessary. Works with managers to address learning issues, instruction problems, or new educational needs regarding specific employees or departments. Manages costs for all programs, productions, and publications with the training manager. Specializes in the hospitality industry and keeps current on the activities and needs of the hospitality industry. Maintains understanding of new educational and training techniques and methods. Assists supervisors and managers in designing training programs specific to their department, delivery of material and measurement of effectiveness; this includes training manuals and other relevant materials. Audit departmental trainings. Identifies and assesses current and future training needs through Net Promoter Scores, guest surveys, and consultation with managers and directors. Creates and maintains training books and audio-visual training aids. Maintains and tracks all company trainings. Knows and complies with all company policies and procedures regarding safety, security, and emergencies. Assists with employee communication and other HR functions. Assists with new employee onboarding during peak season. Learns policy, procedure and Greenbrier history in order to handle questions and inquiries. Performs other duties as assigned. Evenings, weekends, and holidays are likely to be required periodically based on business demands. Qualifications In addition to the Ten Essential Attributes for All Employees. Past Work Experience Requirements 2 years leadership experience in a customer service related role preferred. 2 years experience as an educator or teacher required. Educational Requirements Bachelor’s degree in a relevant field preferred or equivalent experience. Communication Skills Requirements Proven ability to create and generate enthusiasm for training/development subjects. Consistently model behaviors from training subject matter. Consistently portray positive outlook in difficult situations. Ability to effectively communicate with managers and employees. Ability to compose and deliver presentations. Ability to compose documents and lesson plans. Excellent oral and written skills. Facilitate and interact with groups. Technical Requirements Time and project management. Ability to use presentation equipment and power point. #J-18808-Ljbffr