American Girl Cafe Lead (PTU/Permanent)

The Opportunity: The Café Lead is located at the AG Retail Flagship location and reports directly to the Restaurant Manager. This position is responsible for assisting the restaurant manager with daily operations, including providing leadership and direction to the department and providing a high level of selling and customer service to American Girl guests. What Your Impact Will Be: Support the Restaurant Leadership Team in overseeing staffing, hiring, coaching/training, purchasing/vendor relations, inventories, maintaining food/beverage service standards, and ensuring safety and sanitation standards. Assist the team in achieving department revenue and expense goals. Ensure customer satisfaction with their dining experience and oversee resolution of any customer service issues. Ensure food quality and consistency, special requests and special dietary needs and performs tasks in absence of the Restaurant Leadership Team. Work with Restaurant and Store Management teams to deliver exceptional events and programs. Maintain ongoing communications with both staff and management. Maintain and troubleshoot operational issues, including restaurant/kitchen equipment, ZomatoReservation system, POS, and InfoGenesis software systems. Leads by example in all areas of the business. What We’re Looking For: Restaurant experience in a high-volume, fast-paced environment, with both front and back of house operations exposure, preferred. Experience working with children, preferred. Current State Sanitation Certification, ServSafe, and Safe Alcohol Consumption Certification, preferred. Strong working knowledge of Eatec system, Microsoft Office (Word, Excel, and Outlook), InfoGenesis/Universal Desktop, Zomato reservation systems, JTech paging system, POS systems, inventory systems, and basic office equipment (copiers and fax), preferred. Ability to perform diverse physical tasks, including constant walking and standing, and some heavy lifting (up to 50 lbs.). Ability to work a flexible schedule including nights, weekends, and holidays. Pay Range: The pay range is indicative of projected hiring range, however base pay will be determined based on a candidate’s work location, skills and experience. Mattel offers competitive total pay programs, comprehensive benefits, and resources to help empower a culture where every employee can reach their full potential. Equal Employment Opportunity Statement Mattel is an Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers, and all applicants will receive consideration for employment without regard to race, ethnicity, color, national origin, religion, sex, gender, gender identity or expression, sexual orientation, veteran and protected veteran status, disability status, and or any other basis protected by applicable federal, state or local law. Pursuant to the Los Angeles Fair Chance Ordinance and the California Fair Chance Act, qualified applicants with arrest or conviction records will be considered for employment. #J-18808-Ljbffr Mattel