Campus Behavioral Health Navigator

Job Summary The Campus Behavioral Health Navigator supports access to behavioral health services for students and families by coordinating school‑based and virtual care activities, facilitating tele behavioral health appointments, and navigating patients through intake, referral, and follow‑up processes. This role serves as the primary non‑clinical point of contact between the health system and participating schools, ensuring operational alignment, documentation accuracy, and compliance with HIPAA, program standards, and applicable school district policies. The Navigator works closely with behavioral health clinicians, care coordinators, program leadership, school administrators, and families to reduce barriers to care, support engagement in virtual behavioral health services (e.g., TCHATT), and promote continuity of care. Essential Functions Facilitates School‑Based Access to Virtual Behavioral Health Services – Travels to schools within the designated service area to support student participation in virtual behavioral health appointments. Provides basic telehealth technology setup and troubleshooting in coordination with school staff. Facilitates guardian participation as required and coordinates student availability with school personnel. Ensures adherence to HIPAA, program requirements, and school district policies. Adjusts travel and on‑site support based on clinical volume and academic calendars. Serves as Primary Operational Liaison with Participating Schools – Acts as the primary non‑clinical point of contact for schools hosting on‑site services. Coordinates scheduling and logistical needs with school administrators and support staff. Builds and maintains productive working relationships with participating schools. Communicates program workflows, requirements, and updates clearly and professionally. Supports Intake, Documentation, and Care Coordination Activities – Gathers required demographic and consent documentation to establish patient charts in the electronic health record. Assists with intake workflows, referral coordination, and discharge support under established protocols. Supports families via phone, email, or other approved methods when assistance is needed with forms, access, or language barriers. Ensures timely, accurate documentation of protected health information in compliance with policies and regulations. Coordinates Scheduling and Appointment Management – Assists with scheduling, rescheduling, and appointment confirmation for virtual behavioral health visits. Collaborates with care coordinators, supervisors, and clinicians to prevent scheduling conflicts. Communicates appointment details accurately to families and school partners. Escalates issues that may impact access or continuity of care. Provides Program and Outreach Support – Provides cross‑coverage for related school‑based behavioral health initiatives (e.g., YAM) as assigned. Participates in school‑based outreach or engagement events as needed. Reinforces awareness of behavioral health resources and care pathways. Identifies Issues and Supports Continuous Improvement – Reports concerns, barriers, or operational issues to supervisor in a timely manner. Assists in identifying solutions to non‑clinical issues affecting patient care or program delivery. Participates in team meetings, training, and quality improvement activities. Marginal or Periodic Functions – Assists with onboarding or informal training of new program staff or temporary coverage roles. Supports special projects related to school‑based or tele behavioral health services. Participates in continuing education or compliance training as required. Adheres to internal controls and reporting structure. Performs related duties as required. Knowledge, Skills, and Abilities Customer Focus – Understanding of patient‑and family‑centered care principles. Responds promptly and professionally to student, family, school, and clinician needs. Maintains a respectful, supportive presence during sensitive interactions. Interpersonal Savvy – Understanding of trauma‑informed and developmentally appropriate communication. Awareness of school environments, family dynamics, and interdisciplinary healthcare teams. Maintains professionalism and composure across varied environments. Listening – Familiarity with motivational and supportive communication techniques. Awareness of how stress, anxiety, or crisis may impact communication. Accurately captures concerns expressed by families, students, and school partners. Peer Relationships – Understanding of interdisciplinary care team roles and workflows. Collaborates effectively with clinicians, care coordinators, supervisors, and school personnel. Maintains positive working relationships across departments and partner organizations. Organizing – Understanding of scheduling workflows, referral processes, and documentation requirements. Familiarity with electronic health records and tracking tools. Manages multiple appointments, referrals, and follow‑ups across different school sites. Learning on the Fly – Willingness to learn new program requirements, technologies, and workflows. Understanding that school‑based and telehealth environments may evolve. Incorporates feedback from supervisors and team members. Integrity and Trust – Knowledge of HIPAA, confidentiality, and privacy standards in healthcare and school‑adjacent environments. Awareness of ethical boundaries in non‑clinical support roles. Escalates concerns appropriately and transparently. Education & Experience Minimum Qualifications: Bachelor’s degree in behavioral health‑related, social services, education, public health, psychology, human services, or a related field, or equivalent relevant experience. Minimum of 3 years of applicable experience in healthcare support, behavioral health services, patient navigation, care coordination, school‑based programming, or community‑based services. Proficiency in electronic systems including but not limited to Google Suite, Trayt, Athena or Epic, Calendly. For classified jobs, include whether relevant education and experience may be substituted as appropriate. Preferred Qualifications: Bilingual (English/Spanish) proficiency. Experience supporting healthcare payer or provider operational workflows, such as provider order entry, referral processing, eligibility verification, or visit preparation. Prior experience working in a school‑based or educational environment, including coordination with educators, administrators, or campus support staff. Working knowledge of medical and behavioral health terminology; familiarity with medical coding concepts or encounter documentation processes preferred. Experience navigating inter‑organizational coordination, such as collaboration between healthcare systems, schools, or community partners. Licenses, Registrations or Certifications Required: None. Preferred: Certified Community Health Worker (CCHW) Behavioral Health Navigator or Care Coordination certification. CPR/BLS (if patient‑facing duties require). Salary Salary Range $44,622 + depending on qualifications Working Environment / Equipment Standard office equipment. Repetitive use of a keyboard. Use of manual dexterity. Occasional weekend, overtime and evening work to meet deadlines. May be exposed to such occupational hazards as communicable diseases, blood borne pathogens, ionizing and non‑ionizing radiation, hazardous medications and disoriented or combative patients, or others. Required Materials Resume/CV 3 work references with their contact information; at least one reference should be from a supervisor Letter of interest Employment Eligibility Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University‑Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval. Retirement Plan Eligibility The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length. Background Checks A criminal history background check will be required for finalist(s) under consideration for this position. Equal Opportunity Employer The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions. Pay Transparency The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. Employment Eligibility Verification If hired, you will be required to complete the federal Employment Eligibility Verification I‑9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university. E‑Verify The University of Texas at Austin use E‑Verify to check the work authorization of all new hires effective May 2015. The university’s company ID number for purposes of E‑Verify is 854197. For more information about E‑Verify, please see the following: E‑Verify Poster (English and Spanish) [PDF] Right to Work Poster (English) [PDF] Right to Work Poster (Spanish) [PDF] Compliance Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031. The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701. Comments and Inquiries Email comments to View email address on click.appcast.io. For questions or concerns regarding equal opportunity only, contact Equal Opportunity Services. Additional information for applicants can be found on the Human Resources web page: Applying for Employment. For more job information, call the Human Resource Service Center at View phone number on click.appcast.io, or toll‑free at View phone number on click.appcast.io. UT Austin is a Tobacco‑free Campus #J-18808-Ljbffr University of Texas