Genesys Platform Operations Lead (MACD/D2D)
Baylor Scott & White Health
Baylor Scott & White Health is seeking a Genesys Engineer in Dallas, Texas. This critical role involves leading operational support for the enterprise contact center, managing technical teams, and ensuring optimal service delivery. Responsibilities include coordinating daily activities and changes in the Genesys platform, oversight of contact center operations, and continuous improvement initiatives. Ideal candidates have 5+ years in enterprise contact centers, experience with Genesys platforms, and strong leadership skills. A Bachelor's degree or equivalent work experience is required. #J-18808-Ljbffr Baylor Scott & White Health
Vacancy posted 3 days ago
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