Service Dispatcher

Service Dispatcher OpportunityAre You Ready to Build a Bright Future?At Pond's Plumbing, we're not just offering a job – we're offering a career that grows with you. As a locally owned and family-operated HVAC and Plumbing company, we prioritize the success and well-being of our employees just as much as we do our customers. If you're looking for a supportive and positive work environment with opportunities to grow and thrive, you've found the right place!Why Choose Us?$1000 Sign-On Bonus (*paid after 60-day probation period!)On-the-job training – we'll invest in your development, even if you don't have prior experience.Growth opportunities for career advancement.Spiff & incentive programs to reward hard work and dedication.Job OverviewWe are looking for a reliable, detail-oriented Service Dispatcher to be the first point of contact for our customers. You'll manage a high volume of incoming calls, coordinate with service technicians, and ensure customer satisfaction.Job Responsibilities:Customer Service Excellence: Answering incoming calls promptly, providing helpful information, and directing calls to the appropriate team members.Communication Skills: Speak clearly and professionally to customers, service technicians, and team members – especially in stressful or time-sensitive situations.Multitasking & Coordination: Schedule and track multiple technicians, manage customer requests, and follow up on pending issues, all while maintaining a high level of organization.Problem-Solving: Prioritize urgent matters and think quickly to ensure customer satisfaction and operational efficiency.Accurate Documentation: Enter and maintain accurate information in online portals to ensure smooth operations.Dependability: Demonstrate consistency and reliability in fulfilling your duties.Qualifications:Strong customer service skills and the ability to remain calm under pressure.Excellent verbal communication skills.Ability to multitask and manage time effectively.Strong problem-solving abilities.Must be detail-oriented and organized.Ability to pass a background check and drug test.Preferred experience with Service TitanAdditional Benefits:401(k) with matchingHealth, Dental, & Vision InsuranceLife InsurancePaid Time OffEmployee DiscountsHealth Savings Account (HSA)Retirement PlanSchedule:Full-time (40 hours per week)8-hour shiftsRegular working hours: Monday-Friday 9:00am-5:00pm.Compensation:$20.00 - $25.00 per hourIf you're looking for a career that offers stability, growth, and support, this is the opportunity for you! Apply today and start building your future with us.