Support Desk Lead — Microsoft 365 & AV Specialist
ER Associates
ER Associates in Chevy Chase, MD is seeking a Support Desk Lead to join our IT support team onsite. You will serve as the Tier 2/3 escalation point, handling Microsoft 365 workloads, hardware provisioning, and conference room AV support to ensure smooth operations. You will mentor junior staff, develop end-user documentation, and drive process improvements across asset inventories, help desk analytics, and onboarding for new hires and contractors. #J-18808-Ljbffr ER Associates
Vacancy posted 1 day ago
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