Medical Assistant/ Patient Service Representative - Rheumatology

About Our Company

We're a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care.

Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies Village Medical, Village Medical at Home, Summit Health, CityMD, and Starling Physicians.

When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all. We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care.

Please Note: We will only contact candidates regarding your applications from one of the following domains: @summithealth.com, @citymd.net, @villagemd.com, @villagemedical.com, @westmedgroup.com, @starlingphysicians.com, or @bmctotalcare.com.

Job Description

The Summit Health Medical Assistant (MA) is a multi-skilled health professional who works collaboratively on a dynamic multidisciplinary team to provide a wide range of duties and responsibilities in a manner that places an emphasis on quality of care and customer service. Under the direction of the Primary Care Provider, Clinical Practice Manager and Office Supervisor, the MA participates in team-based care by assisting with structuring the patient flow, providing direct and in-direct patient care, assisting with procedures and clerical duties. He/She will add value to care team through coordinated, efficient, and effective collaboration with patient, family and care team. The Medical Assistant will be motivated, energetic, and an empathetic communicator who is passionate about delivering the highest quality of care. This opportunity offers an excellent salary, great benefits as well as the ability to be part of a physician-led, patient-centric network committed to simplifying the complexities of health care and bringing a more connected kind of care.


Essential Job functions:

• Prepares the examination room. Escorts patient into the room. Cleans examination room when exam is complete.
• Maintains efficient patient flow.
• Monitors Providers schedule for additions/cancellations
• Properly utilizes Athena to alert Provider when patient ready
• Ensures proper preparation for patient visit. Prepares pertinent information needed for patient visit.
• Chart Prep: Prepare patient visit in advance
• Perform patient outreach to obtain vaccine records and imaging results
• Queue up orders as appropriate for visit
• Review outstanding orders/referrals
• Communicates & provides care consistent with age, cultural, spiritual and developmental needs of the patient.
• Answers the telephone in an appropriate manner. Directs calls and/or takes accurate messages.
• Perform Patient check-in/check-out when applicable
• Schedule's appointments accurately and appropriately according to departmental guidelines.
• Consistently and accurately stocks examination rooms with all necessary supplies.
• Assists in ordering and maintaining of all supplies as assigned.
• Reconciles encounters daily and accurately, according to policy guidelines.
• Effectively communicates problems, concerns, or issues to the Supervisor and/or Manager appropriately and promptly.
• Understands and performs within scope of practice.
• Obtains vital signs: BP, temp, pulse, height & weight accurately and completely as required. Documents appropriately in EHR.
• Reviews and updates medication list and accurately documents known allergies in the Electronic Health Record (EHR). Demonstrates an understanding of prescription control and prescription refill procedures.
• Accurately documents allergies in EHR.
• Accurately documents family, medical, social history
• Performs medication reconciliation
• Performs preventative screenings (PHQ2/9, STEADI Falls Risk, CAGE screenings)
• Employs appropriate and timely use of Tasking in EHR.
• Maintains Provider Staff Clinical Inbox
• Appropriately enters orders and schedules appointments in the Practice Management System (PMS) and EHR.
• Provides referrals and/or consult orders appropriately and in a timely manner in the PMS and EHR.
• Appropriately adheres to universal safety precautions when administering medications and disposal of medical waste.
• Maintains proficiency with department specific equipment, troubleshoots and reports malfunctions promptly
• Facilitates transition of care to UCC/Hospital
• Demonstrates flexibility with various work schedules and office locations.
• Administers approved vaccinations
• Performs point of care testing including but not limited to: Urine Dips/pregnancy, Hemocue, nasal swabs for flu/covid, throat cultures
• Performs phlebotomy as applicable
• All other duties as assigned
• Perform patient outreach: AWV's, Gardasil/Pneumonia, Chronic Care Visits
• Actively participate in pilot programs

• Recognizes and performs duties which need to be performed although not directly assigned.
• Other duties as assigned

Physical Job Requirements:

• Physical mobility, which includes movement from place to place on the job, taking distance and speed into account.
• Physical agility, which includes ability to maneuver body while in place.
• Dexterity of hands and fingers.
• Endurance (e.g. continuous typing, prolonged standing/bending, walking).

Environmental Risks:

• Allergens: dust, mold and/or pollen
• Combative Patients / Visitors

Education, Certification, Computer and Training Requirements:

• High School Graduate/GED / Equivalent Work or Vocational / Technical School / Diploma, required. Associate Degree's preferred.
• 0-1 year related work experience, required. 2-4 years related work experience, preferred.
• Medical Assistant certification, required
• Basic Life Support (BLS) or within 30 days of hire, required
• Ability to communicate in English, both orally and in writing, required
• Ability to organize and perform multiple tasks in a timely manner, required
• Basic proficiency in computer use, required
• Ability to commute to satellite offices as needed, required

Travel:

• Travel to satellite locations as needed

Pay Range: $22.02 - $27.07 Hourly
The provided compensation range is based on industry standards and salary determinations will be made based on numerous factors including but not limited to years of experience and location of position.

About Our Commitment
Total Rewards at VillageMD

Our team members are essential to our mission to reshape healthcare through the power of connection. VillageMD highly values the critical role that health and wellness play in the lives of our team members and their families. Participation in VillageMD's benefit platform includes Medical, Dental, Life, Disability, Vision, FSA coverages and a 401k savings plan.

Equal Opportunity Employer

Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.

Safety Disclaimer

Our Company cares about the safety of our employees and applicants. Our Company does not use chat rooms for job searches or communications. Our Company will never request personal information via informal chat platforms or unsecure email. Our Company will never ask for money or an exchange of money, banking or other personal information prior to the in-person interview. Be aware of potential scams while job seeking. Interviews are conducted at select Our Company locations during regular business hours only. For information on job scams, visit, or file a complaint at